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03-18-2019

BG

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End user warranty starts from Base warranty or end users date of purchase?

2019-03-18, 13:19 PM

We have a case whereby the base warranty was expired end of 2017 (S200 MT10HQ) , but we have the invoice of june 2018.

Now the service partner says, sorry no warranty as it have been expired, the warranty does not start from the end users date of purchase.

Is there an warranty law for this in the EU or with Lenovo?

 

We had similar cases with HP probooks which all was excepted with the date of invoice and not base warranty.

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2038 Posts

07-22-2010

US

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Re: End user warranty starts from Base warranty or end users date of purchase?

2019-03-18, 13:31 PM

Hi,

 

Warranty starts with date of purchase.  You just have to register with Lenovo that you have wrong start date.  I had to do same thing with my niece's laptop.  See below website.  I just had to upload the purchase receipt to get the warranty start date corrected.  Hope the below helps.

 

 

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-s-series-all-in-ones/lenovo-s200-desktop/solutions/HT100121

 


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