English Community

Lenovo DesktopsLenovo Beacon, Stick 300, D, J and S Series Desktops
All Forum Topics
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 21 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-01, 19:13 PM

I've been able to get into the BIOS.  However, today I downloaded  o27kt10aus.exe, placed it on a memory stick, and attempted to flash the BIOS  During the process, it reported two write errors and then said it was finished.

 

Appropriately so, since now the device does not boot or go into the BIOS.  When connected to power and a (powered) USB hub with a keyboard and mouse attached, it turns the stick's  blue light on for eight seconds, then off for five seconds, and repeats this pattern forever.

 

Obviously it's trying to do something in those eight seconds.  However, nothing is ever displayed on the HDMI output.  The mouse connected to the USB hub lights up in parallel with the blue light on the stick, but nothing I do with the keyboard or mouse causes any change.  Holding the power button in for a few seconds does cause it to power down.

 

Effectively BRICKED!

Reply
Options

20 Posts

02-14-2016

NJ

44 Signins

291 Page Views

  • Posts: 20
  • Registered: ‎02-14-2016
  • Location: NJ
  • Views: 291
  • Message 22 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-01, 20:30 PM

I downloaded the BIOS exe right into the downloads folder of the Stick 300 and executed it from there. No problem. 

The only thing I have in the USB port is the RF receiver for the RF keyboard. No hub. 


Seems some are bricking it when running it from a USB flash drive. I know the instructions say to do that, but I ignored that and I had no problem. 

Reply
Options

13 Posts

03-22-2016

USA

22 Signins

126 Page Views

  • Posts: 13
  • Registered: ‎03-22-2016
  • Location: USA
  • Views: 126
  • Message 23 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-02, 2:06 AM
I bricked two sticks. Returned both and now I will not try bios upgrade.

First bricking resulted from following the directions on Lenovo Support.

Second bricking resulted from following jh34 directions.

So beware, neither worked for me. So I am leaving it with the bios as it came.

I am only running one security program on the stick which is its only intended purpose.

Good luck! I didnt have any.
Reply
Options

90 Posts

03-17-2015

UK

167 Signins

1350 Page Views

  • Posts: 90
  • Registered: ‎03-17-2015
  • Location: UK
  • Views: 1350
  • Message 24 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-03, 3:11 AM

Yep, I've just bricked mine by trying to update the firmware. Darn it! Any ideas? Now the blue light just flashes on and off and I can't get a picture on to the screen. I have gone here:

 

http://support.lenovo.com/gb/en/products/Desktops-and-all-in-ones/300-Series/300-01iby/downloads/DS112430

 

And that tells me that it might fail to boot to windows and details the method to recover, but I can't even get the screen to show the bios settings?

 

How is this supposed to work? Any comment from Lenovo on how to sort it out? Or are all our sticks now junk? I have opened a support ticket and will report on the response here.

Reply
Options

90 Posts

03-17-2015

UK

167 Signins

1350 Page Views

  • Posts: 90
  • Registered: ‎03-17-2015
  • Location: UK
  • Views: 1350
  • Message 25 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-03, 3:14 AM

wrote:

I've been able to get into the BIOS.  However, today I downloaded  o27kt10aus.exe, placed it on a memory stick, and attempted to flash the BIOS  During the process, it reported two write errors and then said it was finished.

 

Appropriately so, since now the device does not boot or go into the BIOS.  When connected to power and a (powered) USB hub with a keyboard and mouse attached, it turns the stick's  blue light on for eight seconds, then off for five seconds, and repeats this pattern forever.

 

Obviously it's trying to do something in those eight seconds.  However, nothing is ever displayed on the HDMI output.  The mouse connected to the USB hub lights up in parallel with the blue light on the stick, but nothing I do with the keyboard or mouse causes any change.  Holding the power button in for a few seconds does cause it to power down.

 

Effectively BRICKED!


 

Exactly my experience. Have you had any luck resolving it?

Reply
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 26 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-03, 15:39 PM

wrote:

 

Exactly my experience. Have you had any luck resolving it?


Well, sort of.  After trying a number of things to no avail, I quickly entered a support ticket, and since my unit is still under warranty, Lenovo sent me a return/exchange authorization.  It went in Friday's mail ($6 postage), and Lenovo should have it tomorrow (Monday).  Hopefully the new unit will have the v10 BIOS installed, and be back here in a week.

 

Given the number of bricking problems people are having, Lenovo should (in my opinion) extend the warranty for bricked units due to attempted BIOS updates.  Not only would that be good customer service, but it would really help the sales of the Sticks.  Other than bricking the BIOS, these units are more programmatically indestructable than most PCs.  Even having a "restore your unit to factory fresh" (with a current BIOS) return service that carried a nominal (<$25) charge for out-of-warranty units, would give some assurance against failure.  After all, shipping these units is so inexpensive, it's not a big deal.

 

I happen to think these Stick computers are the future for a significant segment of personal computing. Assuming one is going to a location where there is already a TV or monitor, these Sticks are much more convenient than a Windows tablet or laptop.  I also have Microsoft Surface 3, and the Stick is much more convenient (I carry it with a mouse and a Logitech K380 Bluetooth keyboard) when I do volunteer work that requires a computer, because a nice big screen is much more usable!

 

While I wait for my Stick to be returned, I bought a mini-displayport-to-HDMI adapter for the Surface.

Reply
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 27 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-07, 4:08 AM

Update:  According to USPS, Lenovo received my semi-bricked Stick 300 on Monday, April 4.  Late today (Wednesday, April 6) I received an eMail from Lenovo stating "This email is to notify you that your issue has been resolved."  That's nice.  How?  Presumably it is in the mail, back to me.

 

The eMail also had a generic link to "Contact us" for support.  Under "Warranty & Repair", clicking on "Check Repair Status", and then entering the "Service Request #" into the "Case #" field produced "Error : Invalid Case ID".  Apparently a Service Request #" is not the same as the "Case #".  Clicking on the link for my registered device produced a page with the original Serial #, but a different Product ID:

 

The original product ID was "90F2000US".  The new product ID is "90F2CTO".  Apparently "CTO" stands for "Configured to Order" in Lenovo-speak.  I presume that is a designation meaning that my BIOS has been updated (hopefully to v10).  No idea yet as to whether there is a factory-fresh load of Windows 10.  Not a big deal, as I had just done a Windows refresh before attempting to apply the BIOS update.

 

Stay tuned for exciting new updates (no, not the USA election primaries).

 
Reply
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 28 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-12, 19:07 PM

Update:  As of Wednesday, I have not yet received the Stick 300 back.  Deafening silence from Lenovo, and still no apparent way to check the status of my repair/exchange on the Lenovo site.  I sent a new Service Request, but that just generated an eMail that said that I could send my Stick back for exchange, with a new service # !!!

 

If they've sent it back to me, it must be by USPS mail.  I get automatically notified by either UPS or FedEx when any shipment is sent to my address, and I have heard nothing.

 

Tuesday I ordered a new Dell Inspiron 3050 (2"x5"x5") from B&H Photo, for 50% more than the price of the Stick 300.  I still like the Stick 300 (especially the size) and plan to continue to use it.  However, Lenovo's communication practices can be problematic (this is not the first instance), and I have to look to the future for a better solution.

Reply
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 29 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-17, 18:43 PM

On 2016-04-06@, DeanGibson wrote:

... Lenovo received my semi-bricked Stick 300 on Monday, April 4.  Late Wednesday, April 6, I received an eMail from Lenovo stating "This email is to notify you that your issue has been resolved."  That's nice.  How?  Presumably it is in the mail, back to me.

 

That presumption is false, as there has been plenty of time to receive the Stick back from Lenovo, by any reasonable shipping method known to man. The remaining (reasonable) presumptions are:

 

  1. Lenovo does not have any replacement Sticks in stock, so they are waiting for another boatload from China. This is very similar to my original Stick order direct from Lenovo last December, where each day for several weeks, the Lenovo web site showed that my Stick would ship "the next day". I canceled that order and bought from a local retailer when they finally had them in stock.
  2. The eMail phrase "has been resolved" is false, and merely means that my Stick is in some sort of queue (eg, investigation, service/repair, shipping, ???), waiting to be processed.

 

Meanwhile, the Dell 3050 has arrived, and is more than a nice substitute.  Dell (and most other USA retailers) understand the importance of good customer communications.  The Dell 3050 has a fan, but in two days of operation with the Windows 10 "power settings" set at max, I have never heard the fan turn on.  The RAM and SSD storage are easily upgradable (per the manual).  Oh, and spare/upgrade parts and drivers are easily available.  After installation, there have been two BIOS updates, without incident: one automatic one from Dell, and one subsequent manual one by me.  In fact, I started doing BIOS updates around 1980 (with EPROMS and UV erasers!), and the Lenovo Stick update failure is the first one I've ever experienced.

 

Without excessively belaboring the point, Lenovo has lost me, due to poor/non-existent communications.  I had been enthusiastically recommending the Stick 300, but I can no longer do so, except for specific applications.

 

Reply
Options

69 Posts

02-13-2016

United States of America

334 Signins

2061 Page Views

  • Posts: 69
  • Registered: ‎02-13-2016
  • Location: United States of America
  • Views: 2061
  • Message 30 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-04-22, 19:47 PM

wrote:

On 2016-04-06@, DeanGibson wrote:

... Lenovo received my semi-bricked Stick 300 on Monday, April 4.  Late Wednesday, April 6, I received an eMail from Lenovo stating "This email is to notify you that your issue has been resolved."  That's nice.  How?  Presumably it is in the mail, back to me.

 

That presumption is false, as there has been plenty of time to receive the Stick back from Lenovo, by any reasonable shipping method known to man. The remaining (reasonable) presumptions are:

 

...

 

Without excessively belaboring the point, Lenovo has lost me, due to poor/non-existent communications.  I had been enthusiastically recommending the Stick 300, but I can no longer do so, except for specific applications.

 


It gets worse:  A call to Lenovo reveals:

 

  1. The Lenovo service representative (in the Philippines) was completely unaware of the Lenovo web page that I used to generate the Service Request, or the process that is used as part of that web page.  He said that I should have just called Lenovo (hey, there's a efficient idea, to call and waste two people's time rather than use a simple web form).
  2. The address that was provided in Lenovo's eMail to me with instructions to return the Stick 300, is the address of a CLOSED Lenovo service center (the new one is apparently in Louisville, KY).  The USPS tracking info showed that my Stick 300 was delivered, but not to whom.
  3. They have no record of either the Service Request # that was in the Lenovo eMail to me, nor of the serial # of my device in their service records database.
  4. The Lenovo service rep suggested I pursue the issue by finding and filling out a "Feedback" web form for Lenovo (wherever THAT is).  Yep, that's GREAT customer service !!!

It is virtually impossible to find a USA Lenovo phone number that will route you to a human being on this side of the planet.

 

A second call to Lenovo service (Philippines) got someone that promised to contact the Lenovo service manager, and someone would get back to me.

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms