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Lenovo DesktopsLenovo Beacon, Stick 300, D, J and S Series Desktops
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9 Posts

05-01-2016

UK

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  • Message 31 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-01, 9:58 AM
I now have the same problem. After trying this BIOS update my Stick I got an error message and it won't boot into Windows or enter into the BIOS. There is no image on the HDMI output and the only sign of life is the blue LED which glows for a few seconds every now and again.
Has anyone found a solution please?
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13 Posts

03-22-2016

USA

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  • Message 32 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-01, 17:50 PM

No user solutions.

 

Take it back to where you bought it and tell them it was DOA.  Move on to another brand of stick.  Lenovo support sucks.

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9 Posts

05-01-2016

UK

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  • Message 33 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-01, 20:10 PM

Thanks - I got it from Amazon - so hopefully no problem returning it if it comes to that.

 

I've emailed Lenovo support to give them a chance. 

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11 Posts

01-10-2016

Toronto

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  • Message 34 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-02, 22:01 PM
I would not bet on that, they are a complete failure, I have intel compute stick with much fewer issues (i have had couple of random reboots but other than that its going strong) or you can also try
https://www.amazon.ca/Quantum-Windows%C2%AE-Baytrail-T-Quad-core-1-33GHz/dp/B00X4O6GRK/ref=cm_cr_arp_d_product_top?ie=UTF8
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20 Posts

02-14-2016

NJ

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  • Message 35 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-03, 0:40 AM

For everyone that had a failure with the .exe version of the BIOS update, has anyone then tried the "BIOS Flash with UEFI Tool" version?

 

http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/300-series/300-01iby/downloads/DS112430

 

It's more involved but might help recover from the failed flash. 

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69 Posts

02-13-2016

United States of America

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  • Message 36 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-03, 0:53 AM

As I recall from the instructions, there's no way to use the UEFI tool if you have a non-functional BIOS.

 

However, if I had to do it again, I'd start with the UEFI tool, as it looks like you run a script from a "command line".  That just might mean that you can immediately try the update again (if you don't do something dumb like reboot after the error).

 

I noticed that someone recently reported that the Stick would not work with 5.0vDC power;  the supplied Lenovo power adapter provided 5.2vDC.  Now, I kept the Lenovo power adapter in my "to go" bag;  When I was at home, I used a B&N Nook power adapter which provided 5.1vDC.

 

So, the interesting question is, is 5.1vDC enough to run the Stick but not to flash the firmware ???  In the "old days", EPROMS were very tolerant of voltage when reading, but required a precise voltage when writing.

 

So, I'm wondering if anyone else that had a failure was using a non-Lenovo power adapter?  Since I've completely given up on Lenovo ever finding my Stick that I sent to an obsolete address (in their instructions that they eMailed to me!), I don't mind admitting this, but it would be interesting to know from others with update problems if a similar situation was in use.

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13 Posts

03-22-2016

USA

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  • Message 37 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-03, 0:58 AM

As a user you cant recover from a failed bios update on a Lenovo stick unless the update software repairs itself before the failure.  Period.  The stick is bricked, no IO, no bios recovery.

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9 Posts

05-01-2016

UK

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  • Message 38 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-03, 8:28 AM

wrote:

For everyone that had a failure with the .exe version of the BIOS update, has anyone then tried the "BIOS Flash with UEFI Tool" version?

 

http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/300-series/300-01iby/downloads/DS112430

 

It's more involved but might help recover from the failed flash. 


I've tried the UEFI tool - but can't use it because there is no HDMI signal so you can't see what's happening and can't make any input. All that happens is a continuous cycle of the blue LED flashing for a few seconds and the LED on my USB stick flashing for a few seconds - that just keeps on happening endlessly.

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69 Posts

02-13-2016

United States of America

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  • Message 39 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-03, 18:38 PM

Friday, April 22, 2016, DeanGibson wrote:
...

 

A second call to Lenovo service (Philippines) got someone that promised to contact the Lenovo service manager, and someone would get back to me.

 


Update:  Having heard nothing, today I was about to leave a really negative review of Lenovo service practices on another site where the Stick 300 is sold.  However, I thought I would give Lenovo one more chance, so I called them again today.  Surprisingly, a new case was opened for my issue on May 2nd (yesterday).  The Customer Service person gave me a new case # and a service request #, and told me to call back in 24-48 hours (which I will).  So, maybe there is hope.

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90 Posts

03-17-2015

UK

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  • Message 40 of 77

Re: Is it possible to recovery BIOS on Idea Stick 300?

2016-05-04, 16:04 PM

UPDATE: I contacted Lenovo for a repair on my stick after this issue (yes, I did use the standard Lenovo PSU and I did follow their instructions to the letter to install the exe version of the update). I got a returns number and sent my device off ~3 weeks ago. It went to a company called Medion in Germany. Medion confirmed recipt mid April and stated they would inform me as my repair progressed. After a couple of weeks waiting, hearing nothing, I clicked the link to check my repair status to see how it was coming along. The Medion web site then helpfully informed me that my return had come in, been assessed, been processed, and then had moved to the disposal phase where 'your product has been disposed of correctly'. Umm, what?

 

So, I contacted Medion as their site recommends. Medion tells me they cannot assist as I need to contact Lenovo (they might want to remember this when sending out their emails...). Upon contacting Lenovo they seemed confused as to why Medion has disposed of my return and not even let me know that this had happened via email as they said they would, leaving me to wait two weeks. Lenovo are now going to send me a replacement, but I need to wait as someone will need to phone me in the next two days to 'initiate' the process. So basically, if I had waited, I would have waited for ever as Medion's idea of repair is the crusher.

 

Blimey, you really have to hand-hold Lenovo and their cronies through this stuff. Does their technical support staff training course begin with 'Part 1: The Mains Plug - A Beginners Guide'? Imagine what the people are like who don't make it past the Lenovo interview process...

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