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whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,884
Message 1 of 11

Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Hello All, 

 

I bought an IdeaCentre Stick 300 last week in Las Vegas while on vacation. I am back home in the Philippines now. I cant get the stick to load past the logo splash screen. The little circle at the bottom goes around and nothing.....black screen.  I am using the usb plug provided in the kit. I have a usb keyboard attached (per directions). And nothing.  Returning to the store is impossible at this point.   What are my options?  Would really love to get out of the doghouse with the wife on this purchase. ;-)      

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 1,811
Message 2 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen


@whoshorton wrote:

Hello All, 

 

I bought an IdeaCentre Stick 300 last week in Las Vegas while on vacation. I am back home in the Philippines now. I cant get the stick to load past the logo splash screen. The little circle at the bottom goes around and nothing.....black screen.  I am using the usb plug provided in the kit. I have a usb keyboard attached (per directions). And nothing.  Returning to the store is impossible at this point.   What are my options?  Would really love to get out of the doghouse with the wife on this purchase. ;-)      


Hi whoshorton and welcome to the community,

 

the quickest and easiest way to get this working is to One Key Recovery your machine and then test it before any updates have been applied.

 

Hope this help you and let us know how you get on


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whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,795
Message 3 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Thank you for your reply. I was glad someone responded.

 

I have checked over your links and I am a bit confused. Is there a NOVO button on the Stick PC? All of the links lead to articles about Desktops and Laptops. Sorry If I have missed something. 

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 1,791
Message 4 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen


@whoshorton wrote:

Thank you for your reply. I was glad someone responded.

 

I have checked over your links and I am a bit confused. Is there a NOVO button on the Stick PC? All of the links lead to articles about Desktops and Laptops. Sorry If I have missed something. 


Hi,

 

With the Stick you need to follow the desktop instructions and press F2 on Boot.

 

Hope this help you and let us know how you get on

=====================================================================================
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whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,781
Message 5 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Thank you for responding. I was excited to see something new on the screen. But after 4 attempts, the screen continues to hang and go black at the same point. 8% total and 13% loading drivers. IMG_7343.JPG

 

Nothing after that. No cursor, no response from anything. Just a black screen.   Any next steps to try? :-) 

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 1,779
Message 6 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen


@whoshorton wrote:

Thank you for responding. I was excited to see something new on the screen. But after 4 attempts, the screen continues to hang and go black at the same point. 8% total and 13% loading drivers. IMG_7343.JPG

 

Nothing after that. No cursor, no response from anything. Just a black screen.   Any next steps to try? :-) 


Unfortunately there aren't many steps to attempt with these sticks, I have seen the reinstall take a couple of hours to complete and all i can recommend is to let it keep on going even with the black screen and if that fails then only option left is a repair.

 

Hope this help you and let us know how you get on

=====================================================================================
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whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,769
Message 7 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Okay sir.  Thank you. It has now been stuck on that black screen for 13 hours. Should I just keep waiting? 

whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,748
Message 8 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Just an update. I assumed after 48 hours with nothing happening but the black screen, It was okay to turn it off. It seems it just wont work. What are my repair options?  Is there a place here in Manila Philippines? 

Guru
Posts: 1,948
Registered: ‎02-27-2012
Location: US
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Message 9 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

Hi.

 

You can go to support.lenovo.com to open the ticket or find the support phone numbers.

 

I also have one Stick 300 but I haven't played enought with it. What about trying to reinstall Windows 10 from an USB flash drive? You can generate your USB flash drive with Windows 10 from the Windows Media Tool . But I'm not sure if it will boot fine with the Stick 300. I need to try it out too.

 

Regards












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whoshorton
Paper Tape
Posts: 6
Registered: ‎01-26-2017
Location: US
Views: 1,640
Message 10 of 11

Re: Brand New IdeaCentre Stick 300 wont boot past Logo Screen

I did that sir. The day of my last message here on the forum. I was told the Stick is not supported here in the Philippines. So there is nothing they can do and I'm out a hundred bucks. ;-(   

 

After the bad news from support. That was what I tried. It did not work. Still stuck on a black screen. 

 

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