cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
TO-Michel
Blue Screen Again
Posts: 1
Registered: ‎03-18-2019
Location: BG
Views: 551
Message 1 of 2

End user warranty starts from Base warranty or end users date of purchase?

We have a case whereby the base warranty was expired end of 2017 (S200 MT10HQ) , but we have the invoice of june 2018.

Now the service partner says, sorry no warranty as it have been expired, the warranty does not start from the end users date of purchase.

Is there an warranty law for this in the EU or with Lenovo?

 

We had similar cases with HP probooks which all was excepted with the date of invoice and not base warranty.

Guru
Posts: 1,611
Registered: ‎07-21-2010
Location: US
Views: 547
Message 2 of 2

Re: End user warranty starts from Base warranty or end users date of purchase?

Hi,

 

Warranty starts with date of purchase.  You just have to register with Lenovo that you have wrong start date.  I had to do same thing with my niece's laptop.  See below website.  I just had to upload the purchase receipt to get the warranty start date corrected.  Hope the below helps.

 

 

https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-s-series-all-in-ones/len...

 


 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!


 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
 T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Check out current deals!


Shop current deals