Zwift application refuses to run. It crashes and disconnets during "loading games" phase.

Zwift technical support leads to conclusion the problem comes from Lenovo tabs M11.

Is there any solution provided by Lenovo ?

Thanks

Hi Laurentg76,

Thank you for reaching out to the Lenovo Community regarding the issue with the Zwift application on your Lenovo Tab M11. I understand how frustrating it can be when an application crashes during the loading phase. Let's try to resolve this issue together.

Here are a few steps you can take to troubleshoot and potentially resolve the problem:

1. Update Your System: Ensure that your Lenovo Tab M11 is running the latest firmware and software updates. You can check for updates using the Lenovo Vantage App.

2. Clear Cache and Data: Sometimes, clearing the cache and data of the Zwift application can help. Go to Settings > Apps > Zwift > Storage and then select Clear Cache and Clear Data.

3. Reinstall Zwift: Uninstall the Zwift application and then reinstall it from the Google Play Store. This can help resolve any corrupted files that might be causing the crash.

4. Check Compatibility: Verify that your Lenovo Tab M11 meets the minimum system requirements for running Zwift. You can find detailed specifications for your device on the Lenovo Product Specifications Reference (PSREF).

5. Contact Lenovo Support: If the issue persists, it might be beneficial to contact Lenovo Support directly for further assistance. You can reach out to them via the Contact Lenovo Support page.

For more detailed troubleshooting steps and support, you can also refer to the Lenovo Support Website.

I hope these steps help resolve the issue with the Zwift application. If you have any further questions or need additional assistance, please feel free to ask.

Best regards,
Dex_Lenovo