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2 Posts

10-29-2019

Canada

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  • Registered: ‎10-29-2019
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Lenovo V570 not shutting down or restarting

2019-10-29, 2:58 AM

Hi everyone, I was recently given a V570 that needed a fresh OS install. Nothing seemed out of the ordianry at first. It was given to me with Win 10 on it; and I used the disk I had bought for my tower to perform a fresh install. After a ton of updates, I started to realize one annoying issue. The computer would not shut down, restart or even wake from sleep. Once Win 10 was fully updated, I tried a few older drivers with no luck. 

 

Thinking maybe it was a Win 10 issue, (it was shipped with Win 7), I decided to try Win 7. It was such a pain becasuse during the install, the computer is supposed to perform a couple restarts. It would always get stuck on shut down displaying the Windows OS blue screen with a frozen curser  (not BSOD). Using Win 10, attempting a shut down/restart would bring it to a black screen with a frozen curser. 

 

When the computer is running, it works perfectly fine. Does anyone have an idea of what it could be? TYIA. 

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12317 Posts

01-02-2010

United States of America

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Re: Lenovo V570 not shutting down or restarting

2019-10-29, 3:18 AM

Do you have the latest BIOS?

Whatever OS you are running, look in the event log.  Look to see if a device is failing at shutdown.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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