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4468 Posts

04-22-2013

Philippines

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  • Message 11 of 21

Re: N586 & Energy Management

2014-01-06, 23:03 PM

hi

 

Yes.

 

When you run the cagt26ww.exe

It decompresses the file and extract it C;/Drivers/Lenovo Energy Management Software 7.0

Then after extraction it should continue to Autorun the Installer inside the C;/Drivers/Lenovo Energy Management Software 7.0

 

And yes that is the Version of the File it extracted.

 

The files under C: Drivers are all Back up and extracted Installer files and it is not the program itself.

 

the Program itself after installation should be located at the folders

   C: Program Files X86 / Lenovo

or

   C: Program Files / Lenovo

 

Try deleting if ever your find Energy Management in those folders and try deleting any Lenovo energy Management folder under C: Drivers

 

then try rerunning the Installer again

 


 Lenovo Energy Management   

Version

: 7.0.3.4

 

 

Regards

Solid Cruver



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14 Posts

01-04-2014

UK

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  • Message 12 of 21

Re: N586 & Energy Management

2014-01-06, 23:48 PM

Thanks again, identified and deleted "Energy" folders including two under C:/ProgramData.

 

 

Energy Folders.jpg

 

Cold booted, attempted to run cagt26ww.exe again but get this error again

 

Error.jpg

 

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14 Posts

01-04-2014

UK

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  • Message 13 of 21

Re: N586 & Energy Management

2014-01-07, 17:02 PM

Hi Solid_Cruver, thanks for all the suggestions!

 

Can we work together again and try a few more things - I'm sure the fix will be easy once we identify what is causing the setup file from running as expected?

 

Regards

 

Alex

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4468 Posts

04-22-2013

Philippines

3830 Signins

254594 Page Views

  • Posts: 4468
  • Registered: ‎04-22-2013
  • Location: Philippines
  • Views: 254594
  • Message 14 of 21

Re: N586 & Energy Management

2014-01-07, 17:15 PM

hi

 

Im pretty sure the are left over of the program under registry,

 

im still looking for an application and can check that since the traditional Manual Registry clean up is very crucial and might harm your system.

 

Regards

Solid Cruver



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14 Posts

01-04-2014

UK

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  • Message 15 of 21

Re: N586 & Energy Management

2014-01-07, 17:52 PM

Thanks, yes - manually changing the Registry is risky so a safer solution is preferred!

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14 Posts

01-04-2014

UK

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  • Message 16 of 21

Re: N586 & Energy Management

2014-01-11, 7:44 AM

Hi Lenovo Support

 

I'm checking in to see if we have some next steps to try and resolve? I'd really like to be able to reinstall Energy Management.

 

Is there a way to "spook" a reinstall by working around any pre-checks that  the setup makes before installation?

 

Can the setup be done outside Windows?

 

Thanks in advance.

 

Alex

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14 Posts

01-04-2014

UK

36 Signins

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  • Posts: 14
  • Registered: ‎01-04-2014
  • Location: UK
  • Views: 108
  • Message 17 of 21

Re: N586 & Energy Management

2014-01-12, 19:47 PM

Hi Lenovo. any news on this issue please?

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14 Posts

01-04-2014

UK

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  • Message 18 of 21

Re: N586 & Energy Management

2014-01-13, 21:32 PM

Lenovo, seeking some assistance please?

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4468 Posts

04-22-2013

Philippines

3830 Signins

254594 Page Views

  • Posts: 4468
  • Registered: ‎04-22-2013
  • Location: Philippines
  • Views: 254594
  • Message 19 of 21

Re: N586 & Energy Management

2014-01-14, 20:37 PM

hi

 

Can you try running this app from MS in uninstalling application that cannot uninstall completely

http://support.microsoft.com/mats/program_install_and_uninstall/en

 

Regards

Solid Cruver



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0 person found this solution to be helpful.

This helped me too

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14 Posts

01-04-2014

UK

36 Signins

108 Page Views

  • Posts: 14
  • Registered: ‎01-04-2014
  • Location: UK
  • Views: 108
  • Message 20 of 21

Re: N586 & Energy Management

2014-01-14, 21:31 PM

Solid_Cruver

 

Yes, worked first time and has restored sound bar as well on re-install..

 

Thanks for your help and patience, very much appreciated

 

Regards

 

Alex

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