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3 Posts

09-30-2008

Turkey

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Re: Notebook "stalls" on startup

2008-09-30, 18:47 PM

I have (~1 months ago) bought a Lenovo 3000 N200 A64 in Turkey

 

(System details Machine type/model: 0769-A24, Serial number: XXXXXXX  BIOS version: 68ET35WW  Operating system: Windows 6.0 Home   Operating system version: 6.00 Total memory: 2048 MB)

 

(Core2Duo T5750 2.0, 160 Gb, Nvidia Geforce 256, 2048)

 

I press the power button and the fan whirs for a second or so, then the laptop goes dead..again..again..then start up..

 

Sorry..I have cut-copy-paste from the message, I dont know english..

 

Also..help me..

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3 Posts

09-30-2008

Turkey

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Re: Notebook "stalls" on startup

2008-09-30, 18:53 PM
And I think; its a Bios problem..not hardware
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19 Posts

08-31-2008

Nantwich, UK

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Re: Notebook "stalls" on startup

2008-09-30, 22:06 PM
waby1234, unfortunately I have no recovery disc, but I wouldn't want to recover the machine without a cure for the problem which is bound to recur otherwise...
empathy
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7 Posts

05-30-2008

United States of America

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Re: Notebook "stalls" on startup

2008-10-02, 13:56 PM

My Lenovo 3000 N200 0769 running Vista has been having the same problem and saw the idea to update/flash the BIOS from waby1234.  I tried this yesterday but had the same problem this morning with the shutdown.  I did a Restore to Factory Original about 3 weeks ago, so didn't do a the restore again, however, the factory disk that came with the laptop was xp not Vista.  I had to use another disk from another Lenovo Vista laptop.  We had to download the wireless network driver to get wireless to work.

 

I have not checked that all drivers are up-to-date but have installed all Microsoft updates except Vista Service Pack 1 and have been advised by our network admin. to wait on this.  He went in and tried tweaking my computer yesterday prior to the BIOS update to see it if would help, but obviously didn't.

 

Could this be a network issue, an Anti-virus, or a firewall problem?

 

It is frustrating to deal with this issue on a daily basis.  Whoever finds the answer will be a hero!!:smileyvery-happy:

 

Message Edited by BEStech on 10-02-2008 07:06 AM
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19 Posts

08-31-2008

Nantwich, UK

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Re: Notebook "stalls" on startup

2008-10-02, 15:14 PM

I rang laptopsdirect.co.uk to ask for a refund and they were singularly unhelpful. Shaun in customer services was quite patronising and acted as though laptopsdirect.co.uk have no responsibility for the goods that they sell. I hope this was just one operator and not company policy, but they'll be getting a letter of complaint anyway.

 

He said they are not obliged to give a refund, but is this the case in the UK? I thought I was entitled to demand a refund if I am sold defective goods, which is the solution I would now prefer. I need to take advice on this.

 

I then rang lenovo customer services as my friend Shaun advised me, and they offered to take it in to try to effect a 'repair'. I haven't sent it yet and would still like to have a refund. How effective will a 'repair' be if the software is basically flawed?

 

Surely if the software is flawed then the goods are faulty, and if the goods are faulty a refund is appropriate?

 

Don 

empathy
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9 Posts

08-31-2008

Birmingham, UK

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Re: Notebook "stalls" on startup

2008-10-02, 17:42 PM

I'm not 100% convinced that this is a software fault to be honest.... there has been a suggestion that the power adapter may be at fault.

 

Does anyone know anymore about the law regarding returning defective goods to a retailer?  Is the retailer liable or should it go to the manufacturer?

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26 Posts

12-28-2007

UK

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Re: Notebook "stalls" on startup

2008-10-05, 20:50 PM

 

Don,

I guess it's not very helpful, but I've heard bad things before about the customer service at laptopsdirect :( As for your rights, I'm fairly sure the retailer is required to sell non-faulty goods and give you a refund if they don't. have a read of this:  

 

http://www.yourlegalrights.co.uk/consumer/shoppers-rights/#head1

 

The trouble with the Lenovo option is that they'll demand you pay for shipping to their repair centre in Glasgow :(

 

Adam

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5 Posts

10-07-2008

UK

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Re: Notebook "stalls" on startup

2008-10-07, 10:24 AM

I have the same problem on a 6 month old Lenovo 3000 N200 0769-BWG running Vista Home Premium SP1.  The problem started about 1 month ago.

 

The laptop will shut off during Vista startup once or twice when booting from cold, then start ok the subsequent time.  Again as others have found, this is with or without the power supply plugged in, and battery charged, uncharged and removed from the laptop.

 

I'm amazed Lenovo haven't been able to reproduce and find the cause.  The common factor appears to be the laptops are cold when they experience the problem.  From my tests, I don't believe it's the power supply or battery.  I don't think it's a driver problem either, as this has been reported on XP and Vista, and it only happens when the laptops are booted from cold anyway.

 

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36 Posts

03-26-2008

Lithuania

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Re: Notebook "stalls" on startup

2008-10-07, 13:30 PM

Hello,

I've got rid of my Lenovo 3000 N200 and returned my money back. Now I have ThinkPad SL500 on my desk. If You're in EU, You should probably have the same rights as there are in Lithuania.

 

Good luck! 

 

N.B. "IBM" has a wonderfull service there in Lithuania - it is the real pleasure to have deal with them  ;)

____________________
Lenovo ThinkPad SL500 2GHz, 2GB RAM, 160GB HDD
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31 Posts

08-28-2008

USA

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Re: Notebook "stalls" on startup

2008-10-07, 15:03 PM

It's becoming obvious that Lenovo has no interest in fixing this problem.  A user in the UK is more than willing to send his machine to Atlanta, GA for diagnosis, but Lenovo won't pay for it.  A quick check on the UPS website shows the cost of shipping the machie from UK to US is 200 pounds.  If Lenovo won't spend 200 pounds to diagnose the problem, they're certainly not going to offer any kind of recall or warranty repair. 

 

It is becoming painfully obvious to us that the 3000 series models are plagued with problems.  Nearly all these problems are related to power:

 

Poor batteries

Poor replacement batteries

Poor chargers

USB undervoltage

"Battery removed, remove AC adapter "Hard resets" (a voodoo doll next, perhaps)

 

Chasing power problems via software is a lost cause.  Common sense prevails; the problems are expensive design errors that result in expensive hardware failures. They're trying to blame software as it is the least expensive "solution" and keeps you chasing your tail until the warranty expires.

 

The customer experience with the 3000 series is Russian Roulette (will my machine be the next to fail?) followed by a Staring Down Contest (perhaps if I complain long enough I will be one of the lucky few who gets their hardware fixed).  This is an extremely poor customer experience.  Mark_Lenovo is not to blame.  He didn't design the system.  And I doubt Lenovo has given him the authority to make our experiences better.

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