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09-14-2021

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Problem using dock usb-c gen 2 with my new thinkpad

2021-09-14, 20:30 PM

 

Hi, I' trying to plug the dock usb-c gen 2 with my Lenovo Thinkpad E15 Gen 2 Core i7 (model 20TD001JUS) to be able to add two more monitors (Model : viewsonic). The two screens are flashing all the time. The monitor of my notebook is ok though.

 

All the drivers are up to date. I don't really know why isn't working.

 

I've tried the dock usb-c with another lenovo notebook and it's work well.

 

Thanks for your help

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5652 Posts

08-02-2018

Philippines

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Re:Problem using dock usb-c gen 2 with my new thinkpad

2021-09-15, 12:34 PM

Hello genbb!


Welcome to community forums

 


Try manually installing the recently released BIOS update and the display driver here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e15-gen-2-type-20td-20te/downloads/driver-list/

 

Update us on how it goes.

 


Jwes_Lenovo



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3 Posts

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Re:Problem using dock usb-c gen 2 with my new thinkpad

2021-09-15, 17:31 PM

Hi, thank you for your help.

 

I tried to update manually. It's still not working though... The monitors still on and close all time. I've tried with only one monitor, same problem.

 

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5652 Posts

08-02-2018

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Re:Problem using dock usb-c gen 2 with my new thinkpad

2021-09-16, 15:17 PM

Can you provide a screenshot of the display driver details on the device manager?

 

Does the issue persist when the monitors are connected directly to the laptop?

 

 


Jwes_Lenovo



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3 Posts

09-14-2021

Canada

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Re:Problem using dock usb-c gen 2 with my new thinkpad

2021-09-16, 22:47 PM

this printscreen is ok? or you want the files list of the driver?

 

I cannot test the monitors directly on the notebook, they dont have HDMI plugs. But the monitors work on another lenovo notebook.

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