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Posts: 8,586
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Registered: ‎11-19-2007
Location: US
Message 11 of 226 (2,637 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

All,

Sorry to hear that you seem to be missing the left speaker. This sounds like some kind of manufacturing error and we will definitely look into it. It will help us if you can each send me a private message with the model type and serial number of your systems.

This is not a case of cost cutting - it sounds like an unfortunate mistake. Lenovo depot service typically can repair a system in one to two days with an extra day for shipping to and from the depot. It should NOT take 3-4 weeks. I think that was inaccurate information provided.

Thanks

Mark
____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
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Message 12 of 226 (2,623 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

PM Sent....Thanks

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Registered: ‎11-28-2011
Location: United States
Message 13 of 226 (2,614 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

PM Sent as well

Posts: 8,586
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Registered: ‎11-19-2007
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Message 14 of 226 (2,607 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

[ Edited ]


 

All,

 

I appreciate the Serial numbers - these will aid the investigation.   In the short term, the solutions available will be either to return / exchange the units or engage Lenovo service.  The numbers for your country can be found on the support site - for the US it is 877-453-6686.

 

Please let us know if you need more help after contacting service.

 

Best regards,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Registered: ‎11-28-2011
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Message 15 of 226 (2,601 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

Well, I am pretty sure return/exchange is not an option for all of us.

 

This was on black friday sale for Best Buy. Most of us probably do not want to get a full refund on it because we went through a lot of trouble to get the laptop (I stayed up from 12 am to 6am trying to refresh the best buy page). and exchanging through best buy is not an option as they are probably out of stock as some people that made an order got canceled.

 

I think this is an issue that Lenovo should resolve. If I call the customer service number, will i be able to send it in to get it fixed? even if i can send it in, of course paying for shipping can't be an option because all we did is buying a product that was promised to work.

 

One more thing to note. Why can't I find any pages regarding this product on this site? I see G575 page, but that does not have the correct spec for this laptop. When I try to look up with the model number, nothing shows up. 

Posts: 8,586
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Message 16 of 226 (2,578 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

jangjong,

 

Wow - I appreciate your time investment to purchase the system at a great price.   As it stands, if you called support with this issue right now, they would do problem determination and normal warranty terms would apply. 

 

What I would ask is that you give us a day or two to investigate this, and see what kind of arrangements can be made. 

 

I understand that you will want to get this fixed right aaway, and so I appreciate your patience.

 

We'll provide an update here as soon as possible.

 

Best regards,

 

Mark

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Registered: ‎09-22-2008
Location: Sunny Callifornia
Message 17 of 226 (2,573 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

Thanks, Mark for the follow up. I have this model in route from Best Buy, so I'm anxious to know how this will be resolved.

 

Also, should this laptop support 8gb of memory? I can't find any documentation on your site.

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Registered: ‎11-28-2011
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Message 18 of 226 (2,567 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

Mark,

 

Thank you for the update.

 

Hopefully you will be able to find some solution for us.

 

Thank you

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Posts: 8,586
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Registered: ‎11-19-2007
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Message 19 of 226 (2,564 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

 

MacFrugal,

 

I'll check on the memory capacity - I've not checked out a G575 yet - I would imagine it has two memory slots as most of these do, and that it would support 4GB dimms.  You might need to remove modules that it shipped with to reach 8GB if it didn't already come with a 4GB module installed.   You would also need a 64 bit version of Windows to access more than about 3.5GB of memory regardless of what is physically installed.  The sales site lists the G575 and says "up to 4GB" in the sales config, but the product specs pdf here says 8GB of DDR3 memory.

 

I'll check and confirm tomorrow while working on the speaker issue.  I'll also check with the support team - if I select quick path and put in G575 it knows what that is, but it looks like the information hasn't been loaded yet.

 

User guide can be downloaded here and spans several models of the G series.

____________________________________________

ThinkPads: S30, T43, X60t, X1, X1 Carbon Gen 3, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1, ThinkPad tablet
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Message 20 of 226 (2,831 Views)

Re: Best Buy sold me two Lenovo notebooks without left speakers!

[ Edited ]

@All,

Issue has been escalated to engineering.

@Textbook,

Appreciate your detailed pictures which you have posted.

//JameZ