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DzulfiqarZahran
Paper Tape
Posts: 2
Registered: ‎09-20-2019
Location: ID
Views: 225
Message 1 of 3

Dolby App missing on V330 14IKB

When i'm on windows 10 1803, after installing the sound driver, there's a dolby app installed on the start menu, but after the windows 10 1903 update, the dolby app is missing, i've tried many times reinstalling the sound driver, from the oldest driver to the newest, the dolby app is always disappeared, the setting on lenovo vantage shows that my laptop support dolby audio, but when i changed the mode, it doesn't change the sound

 

 

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Social Support Agent
Social Support Agent
Posts: 17
Registered: ‎09-24-2019
Location: PH
Views: 143
Message 2 of 3

Re: Dolby App missing on V330 14IKB

Hello DzulfiqarZahran, welcome to the Lenovo Community Forums. Allow us to help you out. Here are the things you can try.

 

 

1. Uninstall the Lenovo Vantage App.

 

2. Follow the steps on this link to reinstall the older version of Lenovo Vantage: https://forums.lenovo.com/t5/Lenovo-Vantage-Knowledge-Base/New-version-of-Lenovo-Vantage-10-xxxx-is-...

 

3. After installing the older version of Lenovo Vantage from the link above, you may try to reinstall the audio drivers from this link: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v330-14ikb/...

 

Once done, try to check if you can now see the Dolby option in Vantage.

Let us know if this helps.

 

Regards.



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DzulfiqarZahran
Paper Tape
Posts: 2
Registered: ‎09-20-2019
Location: ID
Views: 132
Message 3 of 3

Re: Dolby App missing on V330 14IKB

Thanks, it worked

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