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UpstateBodhi
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Posts: 8
Registered: ‎02-07-2013
Location: Albany, NY USA
Views: 5,259
Message 1 of 8

Dolby audio driver won't load after Windows 10 upgrade

Just upgraded to Windows 10 on my Ideapad N585. On startup get a message Dolby audio driver didn't load. I seem to remember this issue upgrading from Win 8 to 8.1, but don't remember the fix. Do we have to wait for an updated driver? I have sound, but not sure what driver it's using. (haven't even found drivers yet)

 

Another issue I discovered is that I couldn't turn off the touch pad using Fn+F6. The Elan driver settings do have a box to disable the touch pad when using an external pointing device, though, so that's not a major issue.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 5,198
Message 2 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

Hi UpstateBodhi,

 

Thanks for Posting!

 

Here is the guide to fix the Dolby

First Remove all  Audio Driver and Dolby software from your device.

 

1. Press the Windows key‌ Windows logo key+R, type appwiz.cpl.msc and press Enter. On the list of installed programs, remove anything that relates toRealtek Audio Driver or Conexant  and Dolby (reboot if necessary).

 

2. Delete the C:\Drivers folder Install this audio driver back

https://download.lenovo.com/consumer/mobiles/audio134w81.exe

 

3. Open Device Manager > Sound, video, and game controllers and check if the High Definition Audio becomes Realtek High Definition Audio or Conexant High Definition Audio (this indicates that the sound driver is installed properly).

 

When the audio driver is properly installed, install the DolbyAdvancedAudio and the DolbyHomeTheater from the following path:

 

For Realtek:

C:\Drivers\Audio\Realtek\6.0.1.6957\PCEE4

 

For Conexant:

C:\Drivers\Audio\Conexant\8.64.49.0\DolbyGUI

 

About your Elan touchpad problem, Try installing this driver

https://download.lenovo.com/consumer/mobiles/1ato08w8.exe

 

Let me know if this works for you!

Solid Cruver



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UpstateBodhi
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Registered: ‎02-07-2013
Location: Albany, NY USA
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Message 3 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

 Windows can't find: appwiz.cpl.msc I'm finding out a lot of Admin type functions are different in Windows 10 - I suppose I could remove the Conexant driver some other way - Notice that Elan and Conexant drivers are the only ones in C:\drivers - others are in Lenovo D:\ - I mostly use a wireless mouse - don't think the touchpad will work right with any driver, since it's apparently not grounded right (and the warranty has expired)

mako750
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Registered: ‎08-05-2015
Location: US
Views: 5,163
Message 4 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

I fixed the Dolby Advanced Driver issue on my N580 after reading some community posts like these. I Updated the Conexant driver through the device manager>sound, restarted, then deleted the Coneaxnat driver, then restarted again  = whan I logged on, Windows 10 was "updating device" which took several minutes. When it was done, I found I was able to click on Dolby Advanced Audio without the error message AND then I found out that the coneaxant driver was reinstalled as well without me having to download from the website. .

UpstateBodhi
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Location: Albany, NY USA
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Message 5 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

not sure I understand "deleted the coneaxant driver" - did you delete the files from the C:\Drivers folder?
Lenovo Staff
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Registered: ‎05-01-2008
Location: MY
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Message 6 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

Check this out:

https://support.lenovo.com/us/en/documents/HT104001

 

And this:

https://support.lenovo.com/us/en/documents/HT104006


T410, x240

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UpstateBodhi
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Message 7 of 8

Re: Dolby audio driver won't load after Windows 10 upgrade

Thanks - I think I managed to update the driver from Device Manager (which wasn't so easy to find) - that or Windows Update did it automatically. It's now working properly again. I have a feeling I'll be repeating this exercise a lot with Windows 10. 

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Message 8 of 8
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