05-10-2019 01:58 AM
Hi there, I'm looking for help with my touchpad for my laptop i tried everything but it didn't work. My Tocuhpad doesn't work anymore. No mouse is displayed or found in my device manager. Only when I let the hidden folders display in the device manager I see a mouse with a triangle and an exclamation mark on the mouse "PS / 2 mouse". I get the code 24 as error and I have already tried to update the driver or reinstall from Lenovo.com, both unfortunately did not work and I still can not use my touchpad. My laptop is a Lenovo e31-70 device type model: 80KC003EGE im using Windows 10 and my BIOS is at the latest version.
05-10-2019 07:42 PM
Welcome to the community forums.
Let us isolate your concern by starting your computer in safe mode. If the touchpad works in safe mode, it means that there is a third party software installed on your computer which causes the problem.
To determine which software is causing the problem, perform a clean boot (https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows). After determining the root cause, install the latest version of the program. If there is no problem with the third party software, it is possible that it is a hardware issue.
Let us know how it goes.