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PhilipSteele
Paper Tape
Posts: 1
Registered: ‎06-04-2015
Location: USA
Views: 485
Message 1 of 3

Error code WHD01V00J-BK7Z7H

I bought a Lenovo V570 Laptop about 3 years ago.  Recently, it was slowing down, so I ran a scan from Lenovo Solution Center, and it gave the following error code:

 

WHD01V00J-BK7Z7H

 

It told me to contact Lenovo Support.  I'm hoping someone here can help me.  Thank you.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 478
Message 2 of 3

Re: Error code WHD01V00J-BK7Z7H

Hi PhilipSteele,

 

Welcome to Lenovo Community Forums!

 

We will need this details,

Please send me these details in Private message only.

Serial Number of the Machine

Test Date . This should be the timestap in Solution center after you run it there should be a time stamp.

 

Regards

Solid Cruver

 



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Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 433
Message 3 of 3

Re: Error code WHD01V00J-BK7Z7H

Hi,

 

Thanks for your feedback.

 

Based on your result code the error reports a Hard Drive problem. The first three letter on the code are 

W=Windows HD=Hard drive

 

Now for the result

Capture.JPG

 

I believe that the HDD is detected as defective or may soon fail. It has to be replaced.

 

Hope this helps

Cheers!



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