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Blue Screen Again
Posts: 2
Registered: ‎02-04-2012
Location: Ukraine
0 Kudos

Fingerprint device disappeared.



Just bought IdeaPad V370. Installed Windows 7 x64.

Everything was Ok until I tried to initialize fingerprint application - BioExcess. It could not find the device. But I bet it was listed in Device Manager.


I tried to install Windows hotfixes KB974476 and KB978258 listed near the fingerprint driver. But no way, both are aborted with "The update is not applicable to your computer".




1. How to fix disappearing EgisTec Fingerprint device;


2. Is it Ok to use on my V370 BioExcess application downloaded from V360 dedicated page?




Community Moderator
Posts: 13,482
Registered: ‎12-07-2009
Location: Česká Republika
0 Kudos

Re: Fingerprint device disappeared.

hi distagon.

as you said, please, use v360's download page to re-install finger print devices and post back the results.