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2 Posts

11-07-2015

US

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  • Registered: ‎11-07-2015
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Hardware test shows SMART short self test failure.

2015-11-07, 21:28 PM

I ran the hardware test this morning and everything passed but the SMART short self test. It failed and gave me this code. WHD01V00G-BK7W0J It says to send to Lenovo but I don't know where. I also can't add my laptop to my products on my account. I keep getting a message #WL Service Busy #   What do I do?

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6095 Posts

02-11-2012

PH

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Re: Hardware test shows SMART short self test failure.

2015-11-10, 18:22 PM

hi Smurfette,

 

Welcome to the Forums.

 

The image below is the breakdown on how the LSC error codes mean.

  - Link to picture

 

The SMART short self-test that failed may have detected some certain sectors on the drive that are bad and predicted an imminent HDD failure so I would recommend you contact the lenovo helpdesk and report your findings as you likely need to send the unit for service.

 

If you're in the US, this is the number to call:

 

Phone Number: 1-877-4-Lenovo (1-877-453-6686)

upported Language: English
Hours of operation: 24 hours/day 7 days/week

 

Support phone list

 

 

Let me know how it goes.

 

Regards

 



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