cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Cj75
Paper Tape
Posts: 4
Registered: ‎06-23-2013
Location: Uk
Views: 4,349
Message 1 of 7

Help: Lenovo N500 will not start, product recovery disc won't run

Hi. I am a bit of a laptop dunce so excuse me. My Lenovo N500 has been shutting itself down and not always restarting and the last time I tried a reinstall through the on board system but after a day and a half it was stuck and not changing so I turned it off. Clearly a mistake.

Now when I try to turn it on I get a black screen
File:\Boot\NCR
Status 0xc000000f
Info An error occurred while attempting to read the boot configuration data

It says to insert Windows installation disc and restart but that just circles back to same screen. I have tried the 2 supplied disks. One called "product recovery CD for lenovo N500 Type 4233" (which is the right one I think) and one called "Rescue and recovery disc for use with Microsoft Windows XP" (pretty sure I have Vista and this disc was supplied for people who wanted to get back to XP.

I have tried pressing F8 and F11 to no avail (makes a nasty loud hissing sound).

Any ideas?
Cj75
Paper Tape
Posts: 4
Registered: ‎06-23-2013
Location: Uk
Views: 4,301
Message 2 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

No reply? Have tried F12 too, meant to choose the disc, still get same result.
Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 4,223
Message 3 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

hi Cj75,

 

Since the Disc's are not working.

You might need to Perfrom One key recovery to Recovery the system to Factory Sate.

 

Press the OKr Button on your system while it is off. This button should turn your system on to a diff environment

 

 

Spoiler
1.JPG

Just follow the Onscreent promt Toproceed with recovery.

 

Hope ths helps,

Cheers!

 

 

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Cj75
Paper Tape
Posts: 4
Registered: ‎06-23-2013
Location: Uk
Views: 4,188
Message 4 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

Thanks so much. I like the picture and shoukd have said I tried that first (and it hung and I powered off).

I now realise the recovery disks that came with the computer are for XP (supplied for those who didn't like Vista so they could go back to XP) but that doesn't explain why they hang (they stop at the screen which is labelled "poduct recovery Click next to begin reovery process" and they are stuck on the nvusip.exe file, "next" is not an option to click only "cancel" but it freezes up there).

I have tried to get new discs via www.lenovorecovery.com but N500 is not listed and I have emailed and not had a reply from the contact on that site (yet, still hope).

Any brain waves?

A stupid think I did wqs return boot order to default in the Bios utility without noting what it was before. I don't know if it would help to change this back but I'm not sure what to.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 4,145
Message 5 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

hi Cj75,

 

Can you try if the computer have the WinRE Active

 

Keep on tapping the F8 key once you power on the system. Then select the Repair your computer option from the boot menu that appears. 

 

WinRE photo (http://media.bestofmicro.com/win,B-8-177956-13.jpg)

 

If You were able to boot to WinRE

 

>In the System Recovery Options dialog box, Try running system restore first to a known good Date where your system state was fine.

If system restore fails.

 

>Try to do this to manually rebuild the BCD

In the System Recovery Options dialog box, click Command Prompt. 

Type BOOTREC /FIXMBR, and then press ENTER. 

Type BOOTREC /FIXBOOT, and then press ENTER. 

Type BOOTREC /REBUILDBCD, and then press ENTER. 

 

 If this still failed I believe you really have to Reinstall Windows on this

Try contacting Support in your Are to Order a recovery CD (Fees may apply)

 

IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
English 0844-249-1112
(5 pm from BT landlines)
9AM - 6PM
Monday - Friday

 

 

Best Regards,

Solid Cruver

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Cj75
Paper Tape
Posts: 4
Registered: ‎06-23-2013
Location: Uk
Views: 4,141
Message 6 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

Thanks so much. You explain really well and I hope this information might help another person. I think I've really wrecked the laptop. I just get this message.

NTLDR is missing
Press Ctrl Alt Del to Restart

I have ordered recovery disks as you have suggested (23 euros!). Assuming this fixes it I will come back and mark this as solved but for now I await the disks.

watersb
Paper Tape
Posts: 1
Registered: ‎05-20-2014
Location: USA
Views: 3,231
Message 7 of 7

Re: Help: Lenovo N500 will not start, product recovery disc won't run

A year goes by, and I stumble upon this forum thread while trying to resurrect a Lenovo N500.

Two observations:

1) Cj45, you are *not* a "laptop dunce". You did everything right, and were able to describe your situation very effectively.

2) By posting your questions here, you most certainly helped me.

The response to your question was also excellent.

I've been a computer professional of one sort or another (programmer, web startup fool, systems designer, network administrator, systems operator, trainer...) for 25 years. We all get stuck sometimes.

Sincere thanks to you both.

Check out current deals!


Shop current deals

Top Kudoed Authors