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BlipBlopDK
Blue Screen Again
Posts: 2
Registered: ‎06-18-2019
Location: DK
Views: 361
Message 1 of 4

Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

I have just received my C340 and activated Lenovo Vantage which found a BIOS update which I ran. It is now running BIOS version 1.6. BUt when I go onto the Lenovo Support page and it automatically and correctly registers my C340, I am informed of a newer version of the BIOS update (2.02). I do not get it. Why is there a newer version here than the version that Lenovo Vantage finds? And what I am supposed to do in a situation like this? Do I ignore that there is a newer version - or do I actually download it and install it? I would like an answer from a Lenovo representative to this issue.

 

Unfortunately, this is not a very good start with this new Lenovo C340 notebook. When I logged in to the support page by Lenovo and it registered the notebook automatically, it also told me that the warranty ran out in 1970. What???! So now I have put in a case for having them correct this. But this is really not a good start

Sr Support Specialist
Posts: 9,266
Registered: ‎11-30-2015
Location: PH
Views: 346
Message 2 of 4

Re: Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Hi BlipBlopDK,

 

Welcome to the Community Forums.

 

Each machine models have different variants. Not all updates can be applicable for every variants.

 

With the BIOS, reading the text file first is important doing it manually. If the changes from the older version applies to specific issue you have then you may proceed but if Vantage did not assign it automatically and you do not have any issues then there may not be any need for it.

 

My warranty is showing incorrect dates and duration? Why is this happening ?

If you had purchased your machine from a retailer, business partner, reseller, Lenovo starts the Base Warranty at the time the shipment was purchased by the retailer, business partner, or reseller from Lenovo. To compensate for the time the computer may have sat in a warehouse or on the shelf unsold, Lenovo generally adds an additional month to the Base Warranty, Lenovo allows date to be adjusted.

 

Here is the article that you can follow for the steps. 

 

About the warranty date correction, some stores would do it for you while other may not since buyer may have a different user for it aside from the fact that personal information should be kept privately.

 

I hope this helps answer your query.

 

Regards



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BlipBlopDK
Blue Screen Again
Posts: 2
Registered: ‎06-18-2019
Location: DK
Views: 320
Message 3 of 4

Re: Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Thanks for your answer.

 

I guess I will then leave it up to Lenovo Vantage to decide which version is the correct one to install. Personally, I would just like to always have the most recent driver for each component. To me, it is quite confusing that one of Lenovo's systems recommends one version and then a more recent one appears in another of Lenovo's systems.

 

The updates that are shown to me on the support page ALL relates to my model of the notebook. But some of the drivers are already installed in the version that appears on the support page. For me, that is not support - but rather confusing the user (me).

 

With regards to the warranty: I bought the notebook on Lenovo's website, so Lenovo ought to know when they sold it to me and therefore also the warranty period.

Sr Support Specialist
Posts: 9,266
Registered: ‎11-30-2015
Location: PH
Views: 309
Message 4 of 4

Re: Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Hi BlipBlopDK,

 

Greetings.

 

Consider the support site a general page helpful for folks doing a clean installation of their machines that do not have vantage yet at the time of clean installation. The same website also have features where users can do automatic driver update.

 

Again, each users have different variants depending on what specification they want for ther machine. Each devices may need specific prerequisites similar to how Windows apply its own updates.

 

Vantage itself would offer user registration of their system aside from customize each variant updates. This is not automatically done upon purchase as each sale may be for a different user like company personnels and relatives as a gift.

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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