10-23-2018 12:32 PM
Solution : Turn off the Sticky Keys and the Filter Keys feature
Sticky Keys, Toggle Keys and Filter keys are three accessibility function in Windows operating system. Sticky Keys allows you to press one key at a time for keyboard shortcuts; Filter Keys tells the keyboard to ignore your brief or repeated keystrokes. If these two keyboard functions are enabled, sometimes your backspace key cannot work fine.
Follow these to turn off these two feature to get your backspace work again:
1) Type ease in the search box from Start. Then click Ease of Access keyboard settings.
2) Make sure the status of Sticky Keys and Filter Keys are all set to Off. If you see On, switch to Off. Also Disable "Allow the shortcut key to start Sticky Keys/Toggle Keys/Filter Keys."
3) Your keys should work now. Check to see if it works.
Disable "Allow the shortcut key to start Filter Keys.
10-23-2018 04:12 PM
I got a replacement on eBay for $12, then went to install it and broke the clasp when removing the cable - not sold as a separate part. So with touchpad and keyboard busted, I decided to get a new one. My advice is to find a tutorial on YouTube if you're going to do it yourself. (and don't even open the thing, if it's still under warranty)