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semmrich
What's DOS?
Posts: 2
Registered: ‎03-11-2018
Location: US
Views: 273
Message 1 of 4

Laptop do not boot (stop at the logo), when the shut down before was correctly done (V320 17)

I shut down my V320 the way you should do. The next time I want do boot the boot process stops and I can just see the Lenovo logo on Screen. I althoug see that the ligth on the num lock botton is on.

The only thing I can do is to shut it down on the hard way. After this a futher try to boot is successful.

It's alswas the same. it's reprocucible

 

What can I do?  

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 233
Message 2 of 4

Re: Laptop do not boot (stop at the logo), when the shut down before was correctly done (V320 17)

Hello Semmrich

Thanks for using the Lenovo forums.


You could try to revert back to the previous Windows update, and see if the issue persists.

 

Or attempt a facotry reset, this would rule out any software issue.

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. On a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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semmrich
What's DOS?
Posts: 2
Registered: ‎03-11-2018
Location: US
Views: 226
Message 3 of 4

Re: Laptop do not boot (stop at the logo), when the shut down before was correctly done (V320 17)

Thank you.

meanwhile I found a solution.

The problem was found in te energy settings. There you can choose a quickstart in the options which caused my problems.

Sorry I can't discribe it better, because yesterday I brought the laoptop to my parents (I installed all for them)

 

But thank yu very much for answering.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 210
Message 4 of 4

Re: Laptop do not boot (stop at the logo), when the shut down before was correctly done (V320 17)

I understand what you meant, thank you for the update, glad to hear the problem is resolved!

 

Enjoy your day!

 



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Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

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