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gonmkd
Paper Tape
Posts: 2
Registered: ‎03-07-2019
Location: MK
Views: 349
Message 1 of 4

Lenovo V130-15IKB - SHIFT KEYS ISSUE, Left shift gives the "[" sign and the Right shift gives dhe"\"

Hi, I have a problem with the shift keys in my v130-15ikb new laptop. Since I bought the laptop, the same issue, both shift keys dont work propperly. when i press the left shift, it gives me the [ sign and when i press the right shift gives me the \ sign.

 

I have tried everything, change keyboard layout, from Uk keyboard to US. Ive reinstalled my windows 10 several times. Ive upgraded the bios. uninstalled the keyboard drivers and installed them again. tried to remap the keyboard keys with a keyboard remapper program, but nothing, please, help me.

Sr Support Specialist
Posts: 9,313
Registered: ‎11-30-2015
Location: PH
Views: 331
Message 2 of 4

Re: Lenovo V130-15IKB - SHIFT KEYS ISSUE, Left shift gives the "[" sign and the Right shif

Hi gonmkd,

 

Welcome to the Community Forums.

 

Perhaps you can try an external keyboard and likewise opening the on-screen keyboard to check if you have the same issue. 

 

Likewise, press Win key + R and type cmd. Here test the same keys.

 

Update us how it goes.

 

Regards



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gonmkd
Paper Tape
Posts: 2
Registered: ‎03-07-2019
Location: MK
Views: 327
Message 3 of 4

Re: Lenovo V130-15IKB - SHIFT KEYS ISSUE, Left shift gives the "[" sign and the Right shif

[Hey spidey, thanks for your reply.

 

I have tried with external keyboard and it works perfectly, without problems. Also the on screen keyboard works perfectly.

But when I switch to my laptop keyboard, still the same issue.

 

also tried it in CMD and the both shift buttons give me these signs

Capture.JPG

 

I dont have idea what to do. Is it possible to be a hardware problem with the keyboard

Sr Support Specialist
Posts: 9,313
Registered: ‎11-30-2015
Location: PH
Views: 323
Message 4 of 4

Re: Lenovo V130-15IKB - SHIFT KEYS ISSUE, Left shift gives the "[" sign and the Right shif

Hi gonmkd,

 

Having the same issue on the cmd screen and fine on the external and onscreen keyboard would indicate probable hardware failure on your keyboard.

 

You may consider replacement of the keyboard.

 

Calling in tech support for in-warranty repair would cover this.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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