01-06-2019 05:38 PM
Welcome to our community forums.
We'd like to know, what are you trying to do when you experience the issue?
Could you try to boot into safe mode? Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Here's how:
Also, perform a clean boot while in safe mode. A clean boot starts Windows with a minimal set of drivers and startup programs. You may follow the steps here:https://support.microsoft.com/en-ph/help/929135/how-to-perform-a-clean-boot-in-windows
These steps will help us to isolate whether it's a software or hardware related problem. Keep us posted.