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kc4knc
Paper Tape
Posts: 2
Registered: ‎07-30-2019
Location: TR
Views: 346
Message 1 of 3

Lenovo V330-15IKB fingerprint sensor is not working

fingerprint sensor stopped working. after a restart i saw my pin code was disabled i resetted the pin with my microsoft account. after i logged in i saw that fingerprint recognition was unavailable. i downloaded the driver from lenovo's official website but nothing changed. lenovo vantage app doesn't find any fingerprint driver update. how to enable my fingerprint sensor again?

Annotation 2019-07-31 004454.jpg

Support Specialist
Posts: 780
Registered: ‎04-23-2019
Location: US
Views: 167
Message 2 of 3

Re: Lenovo V330-15IKB fingerprint sensor is not working

Hi kc4knc,

 

Welcome to the Community Forums.

 

I apologize for the late reply. Kindly let me know if you are still having this issue.

 

I recommend uninstalling the fingerprint driver through the device manager then restarting the machine.


 

Let me know how this goes,

Jack_Lenovo1

 



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kc4knc
Paper Tape
Posts: 2
Registered: ‎07-30-2019
Location: TR
Views: 149
Message 3 of 3

Re: Lenovo V330-15IKB fingerprint sensor is not working

I refunded the laptop lol it was a hardware issue

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