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Kris237
802.11n
Posts: 264
Registered: ‎07-09-2011
Location: US
Views: 11,202
Message 1 of 22

Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

This is an attempt to start a replacement thread for an old long one (similar name) about the please wait hang prob at boot.(see link at bottom of this post)

 

This is an EgisTech prob, not a Lenovo prob.

 

The symptom is for a V470/V570 laptop with the fingerprint reader - at some point in its life, you start getting stuck at a PLEASE WAIT message, after boot, before the LOGON screen.

 

The solution is to uninstall VeriFace.  (credit @cooperiam !!!!!  )

 

If you are stuck at the PLEASE WAIT screen,after successive reboots,

reboot and go into plain SAFE mode,

start windows explorer and go to C: program files x86,

and rename EgisTech Bioexcess folder to something else.  (This prevents the service from starting when you reboot, and it's the service that gets you!)

 

Then reboot to Win and uninstall VeriFace.

Then rename that Egistec folder and reboot,  and your fingerprint app should be fine, and boots should be fine.

 

 

-------

old thread

http://forums.lenovo.com/t5/IdeaPad-Y-U-V-and-Z-series/Lenovo-V470-V570-Boot-up-problems/td-p/499939...

see @kris237 on page 11

see @cooperiam on page 12 first post   <----------------------------

 

please post to this thread instead of the old one!

 

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot (BIOS/MBR): Ubuntu 19.04 / Win7 Pro x64 . 8GB(15GB/s), Sammy 250GB SSD. -------
bthompson40207
Blue Screen Again
Posts: 7
Registered: ‎05-02-2012
Location: United States
Views: 11,186
Message 2 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

Hey Kris:

 

I just used msconfig to de-select (uncheck) the Veriface service and everything seems to be fine (so far).  It's been more than a week but, I'm still waiting for the other shoe to drop.

Kris237
802.11n
Posts: 264
Registered: ‎07-09-2011
Location: US
Views: 11,180
Message 3 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

SEE FIRST POST FOR SOLUTION.

 

cool.  I've been going fine for a week or 2 and I was pretty regularly able to get it by hammering boot 5 times or so.  Don't know why I didn't pick up on cooper's fix long ago!

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot (BIOS/MBR): Ubuntu 19.04 / Win7 Pro x64 . 8GB(15GB/s), Sammy 250GB SSD. -------
Talane
What's DOS?
Posts: 1
Registered: ‎05-23-2012
Location: USA
Views: 11,030
Message 4 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

I was wondering, is this still fixing the problem after some time? I did it on my B570 and it worked. But I want to know if there's anything else that needs to be done in follow up. Thanks for sharing this!!
Kris237
802.11n
Posts: 264
Registered: ‎07-09-2011
Location: US
Views: 11,006
Message 5 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

This is current - May 23 2012.  Nothing else needs to be done.  I am using Bioexcess and the fingerprint reader.  Nice toy!!!

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot (BIOS/MBR): Ubuntu 19.04 / Win7 Pro x64 . 8GB(15GB/s), Sammy 250GB SSD. -------
mas100tv
What's DOS?
Posts: 1
Registered: ‎07-01-2012
Location: United States
Views: 10,280
Message 6 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

I was wondering, is there a way to do it without uninstalling veriface
Kris237
802.11n
Posts: 264
Registered: ‎07-09-2011
Location: US
Views: 10,272
Message 7 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

Uninstall Bioexcess, the fingerprint reader.

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot (BIOS/MBR): Ubuntu 19.04 / Win7 Pro x64 . 8GB(15GB/s), Sammy 250GB SSD. -------
Trickster
Paper Tape
Posts: 4
Registered: ‎07-03-2012
Location: California
Views: 10,229
Message 8 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

Edit: Can I get a response on this ASAP I am afraid of turning off my laptop and having it happen again! Robot Sad

 

 

So I got my V570 two days ago and yesterday I got what you guys have come to know as the dreaded "Please wait" hang so I have been able to reboot my v570 but I want a perm fix for this so from what I have gathered from reading the 16 pages of the previous post I have 2 options 

 

1. Uninstall bioexecces or w/e its called(but I like the feature so I dont wanna to do this unless there is no other way)

 

2. Uninstall veriface

 

I want to know how well the 2nd option works since I really like the scanner and I really like this lap top it's wicked awesome for its price! 

Highlighted
Kris237
802.11n
Posts: 264
Registered: ‎07-09-2011
Location: US
Views: 10,217
Message 9 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

The only thing we know is to:

 

uninstall VeriFace

or

uninstall Bioexcess.

 

Either one works 100%

---

 

We could again turn this into a 17 page bitch, but that's all we know.

 

Please understand.

This is an end user forum.  If you want Lenovo's take on it, call Lenovo.

This issue is closed. It's all we know.

-------- ThinkPad T530-2394-3J8, i5-3380M 2.9GHz, Dual boot (BIOS/MBR): Ubuntu 19.04 / Win7 Pro x64 . 8GB(15GB/s), Sammy 250GB SSD. -------
Trickster
Paper Tape
Posts: 4
Registered: ‎07-03-2012
Location: California
Views: 10,197
Message 10 of 22

Re: Lenovo V470/V570 Boot-up probs - stuck at "PLEASE WAIT" before LOGON screen

Well from what I read seemed like Lonovo just went by your guys fix and it seems like i don't have a use for veriface but the finger scanner app is awesome so i have restarted my V570 6 times and no lock up so far so seems like you and the rest of the guys found a legit fix thnx for that since this is a pretty awesome laptop! Smiley Very Happy

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