So, my less than a month old V570 was hanging on the welcome screen with the "please wait" that would not go away. I saw the solution many used was to go into safe mode and delete "Veriface." It certainly did stop the problem - now after the Windows Screen all I have is a black screen. Any ideas? I've never had a computer have problems this quickly - and I am quite irritated given that it was a step up in price, rather than down, from what i typically buy.