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02-23-2017

RS

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Lenovo v310 15ISK freezes randomly

2017-02-23, 16:15 PM

Hello, i have a problem with my Lenovo V310-15ISK laptop, it keeps freezing on random intervals (sometimes multiple times a day, sometimes once a week). The keyboard and mouse freeze, any audio that was playing stops and the screen freezes completely but still displays the desktop. Every time i'm force to do a hard reset. In trying to solve this i've updated all drivers on Windows, ran memory diagnostics and finally switched to Ubuntu and the problem still persists. My specifications are:
-Intel i5-6200U CPU

-Intel HD Graphics 520 + AMD Radeon R5 M430
-8GB of RAM

-Currently running Ubuntu 16.04.2 LTS

Hope you can help, thanks!

 

 

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570 Posts

07-07-2014

PH

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Re: Lenovo v310 15ISK freezes randomly

2017-02-23, 18:28 PM

Hi doubleen, 

Have tried doing any harddrive and memory test on the system to determine if they need replacement. If you can, try check also if the system is overheating also.

Cheers,

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2 Posts

06-03-2017

BR

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Re: Lenovo v310 15ISK freezes randomly

2017-06-03, 18:06 PM

I have this issue too, it seems to be hard drive related (because when laptop freezes the hd led stop blinking - indicating no HDD activity). Did you solve the problem?

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4 Posts

09-08-2017

IT

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Re: Lenovo v310 15ISK freezes randomly

2017-09-15, 11:18 AM

Too many freezes with Lenovo products:

https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/ll05_en/thread-id/23654/highlight/false/page/1

 

Lenovo, what is happening with your notebooks?

Please find a solution to fix the BIOS (firmware).

 

A suggestion...

can the hyperthreading configuration (in the BIOS) be the cause of the freezes?

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