03-17-2018 04:14 AM
Hello, I just bought this laptop 3 days ago and after 1 day of use it's already not working. After the normal updates of windows 10 an official bios update was shown by lenovo which technically was correctly installed. Then while I was transferring a folder from my local network windows 10 crashed. After reboot it crashed again untill it became stuck in boot menu. I tried everything from changing uefi to legacy but it kept going to boot menu and then I noticed the hard disk wasn't recognized by the BIOS, but the weird thing is that sometimes it loads up untill windows recovery menu so it partially reads the hard disk and then dies again since I can't access c drive from command prompt nor see the hard disk with diskpart list disk command. I also hear a click noise every minute or so when this happens. I don't know what to do. Does anyone know any solution? In case it's a hard disk failure does warranty cover this?
Extra info: when I got it out of the box the screen frame was a little bit open on two sides, so could it be that the laptop got damaged during shipping and the sata cable is partially loose?
Thanks in advance.
03-19-2018 08:09 AM
Thanks for using the Lenovo forums.
It`s possible that the HDD may not be connecting properly, however, the ticking sound you mention makes me think otherwise.
Unless you physically damage the unit, the repair should be covered by the warranty.
Simply get in touch with your local Lenovo support line and they should be able to book a repair for you.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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