cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
flash1522
Fanfold Paper
Posts: 2
Registered: ‎11-04-2015
Location: United States
Views: 541
Message 1 of 4

Lenovo v570 webcam not working

My integrated webcam on my Lenovo v570 has stopped working. I reloaded the driver several times but it did not help. After it stopped working I upgraded to Windows 10, I tried the cam app and the webcam worked just fine, but did not work with other applications such as Skype or Google Hangouts. I downgraded back to Windows 7 removed all traces of Windows 10 still have the same problem. Can somebody help me troubleshoot this and possibly get the integrated webcam working again all help would be appreciated.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 486
Message 2 of 4

Re: Lenovo v570 webcam not working

Hi there, Flash –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Do you get any specific error message when they don't work or they suddenly closes out without any errors?

 

Does it appear in device manager?

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

flash1522
Fanfold Paper
Posts: 2
Registered: ‎11-04-2015
Location: United States
Views: 457
Message 3 of 4

Re: Lenovo v570 webcam not working

Hi and thanks for the reply. When I try to access the camera in Hangouts or Skype, it just shows as not available. I have loaded and reloaded every driver associated with this webcam. It still does not show up in any program. I know it works, because it worked in Win 10. It does appear in the device manager and shows as working. Any help would be appreciated. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 453
Message 4 of 4

Re: Lenovo v570 webcam not working

Could you please delete the latest version of skype and install the recommended older version. Also, try turning off the automatic updates.

 

Check the following:

 

  1. Is your camera plugged in?
    If you’re using an external webcam rather than a built-in one, make sure that it’s plugged in and switched on. If it’s connected to your computer by USB, try plugging it into a different USB slot. If you’re using a USB hub, try plugging the camera directly into a USB slot on your computer instead – and try disconnecting your other USB devices.
  2. Is another application using your webcam?
  3. Close any applications that might be using your webcam – including video-editing software, virtual camera software, instant messengers and internet browsers. If your webcam has a light to show when it’s in use and you see it when you’re not in a Skype call, then some other application is using your camera.
  4. Is your webcam installed correctly?
    Check that your camera is listed and enabled in Device Manager – even if you’re using the computer’s built-in camera. To get to Device Manager:
  5. Do you have the latest version of DirectX?

 

Under Imaging devices, check that your camera is listed.

If it is listed, make sure it’s enabled. Right-click and select Enable (if you see a Disable option, then the camera is already enabled).

 

 

Update us how it goes.

 

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

Check out current deals!


Shop current deals

Top Kudoed Authors