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Paper Tape
Posts: 1
Registered: ‎12-07-2009
Location: England
0 Kudos

N200 Rescue and Recovery 4 does nothing

My girlfriends N200 laptop has stopped booting into Windows XP, it just hangs on the splash screen, and when booting into safe mode, the last file loaded is mup.sys.

 

I have tried booting into the Recovery console, however, it gets to the 'Rescue and Recovery 4' splash screen and doesn't do anything.. I can move the mouse but that's about it. I've tried numerous keys to try and kickstart it into doing something, which does not help..

 

I've also tried booting from my Windows XP CD to try and get into recovery console so that I can run chkdsk, however, it displays the message that no HDDs were detected and my only option is F3 to exit, and reboot.

 

She has alot of work on the laptop which is important so any help would be greatly appreciated.

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
0 Kudos

Re: N200 Rescue and Recovery 4 does nothing

I would pull the hard drive and place it in an external

usb enclosure.

Copy the important files off of it if possible.

You may not get it to boot again with out re installing windows,

or hard drive may be damaged.