04-24-2012 12:14 PM - edited 04-24-2012 01:03 PM
I have a problem with my battery - even though it is visible and fully charged (at least my indicator says so), the notebook seems to be ignoring it - whenever I plug out my AC cable, it just turns off immediately. When not connected to the AC adapter, the computer will not even start. Any idea what can be the cause and how to solve it? Thanks.
E: I forgot to add - the BIOS and power management drivers are up to date.
04-26-2012 08:32 PM
If the BIOS and Power management drivers are already updated then please check the issue after refixing the battery of your system. Kindly remove your battery for 5-10 minutes and then insert it in your system. After that please charge your battery for 1 hours without powering On the notebook. After 1 hour please remove the power adapter from your system and check the issue.
If the issue remain same and if your system is still under warranty then kindly contact the support centre on +420-2-7213-1316 to get the assistance.