Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo C, E, K, M, N and V Series Notebooks
All Forum Topics
Options

4 Posts

12-05-2017

Poland

3 Signins

48 Page Views

  • Posts: 4
  • Registered: ‎12-05-2017
  • Location: Poland
  • Views: 48
  • Message 1 of 5

New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 19:53 PM

I bought new V310-15IKB Laptop and I've been using it for three days. Today I turned it on like always (the battery was fully charged the day before, so without the charger connected to it) and a windows update popped out. But at the same time at the screen there was some weird message (I made a photo)

 

So I clicked Enter and it turned on. I saw that the battery is 97% and connected the charger, but it wasn't charging at all to my surprise (it's written 'connected, not charging'). I reset the laptop and problem is still the same. When I disconnect the charger the battery is running lower (from 97% to 95% and so on), when I connect it it's not charging. 

It's a huge problem for me, I need laptop to work, so I asked my friend to help, but he checked the saving energy thing in lenovo companion and it's turned off, we have no idea why this problem with battery exists. I need my laptop for work, if I can't get it fixed in a few days I have to go to the shop and return the laptop and buy something else instead. I really like it, don't want to do that, anyone can help me with my problem? 

And sorry but English is not my first language, I tried to translate everything the best I could.

Reply
Answer
Options

164 Posts

11-28-2017

Poland

656 Signins

3583 Page Views

  • Posts: 164
  • Registered: ‎11-28-2017
  • Location: Poland
  • Views: 3583

Re: New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 20:13 PM

"Connected, not charging" is common issue with Windows 10. Windows 10 just wants to save your battery's life and doesn't charge it to the full capacity.

Reply

Replies(4)
Options

164 Posts

11-28-2017

Poland

656 Signins

3583 Page Views

  • Posts: 164
  • Registered: ‎11-28-2017
  • Location: Poland
  • Views: 3583
  • Message 2 of 5

Re: New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 20:01 PM
Looks like Windows Update is trying to update your BIOS. Maybe try connect device to power socket and repeat the update.
Reply
Options

4 Posts

12-05-2017

Poland

3 Signins

48 Page Views

  • Posts: 4
  • Registered: ‎12-05-2017
  • Location: Poland
  • Views: 48
  • Message 3 of 5

Re: New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 20:05 PM

I repeated the update and indeed it updated this BIOS, but the problem with battery is still the same. There was no problem before the update, I don't know what to do anymore :/

Reply
Answer
Options

164 Posts

11-28-2017

Poland

656 Signins

3583 Page Views

  • Posts: 164
  • Registered: ‎11-28-2017
  • Location: Poland
  • Views: 3583
  • Message 4 of 5

Re: New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 20:13 PM

"Connected, not charging" is common issue with Windows 10. Windows 10 just wants to save your battery's life and doesn't charge it to the full capacity.

0 person found this solution to be helpful.

This helped me too

Reply
Options

4 Posts

12-05-2017

Poland

3 Signins

48 Page Views

  • Posts: 4
  • Registered: ‎12-05-2017
  • Location: Poland
  • Views: 48
  • Message 5 of 5

Re: New V310-15IKB Laptop, battery doesn't charge after the update.

2017-12-05, 22:44 PM

Thank you! I didn't have that in Win 7, which I used previously. Good to know.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms