cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Lenovouser1001
Paper Tape
Posts: 2
Registered: ‎05-09-2019
Location: CO
Views: 232
Message 1 of 3

Product recovery error

Hello, I just create a Lenovo factory recovery USB using the Lenovo USB Recovery Creator, but when a I boot the USB appears a windows desktop screen (with the lenovo logo)  and then this message: "Error when initializing the Recovery Environment. Click [Yes] to try again. Click [No] to exit installation". I have the BIOS updated and in default settings, what can I do?, thanks

Highlighted
Social Support Agent
Social Support Agent
Posts: 360
Registered: ‎08-02-2018
Location: US
Views: 193
Message 2 of 3

Re: Product recovery error

Hi Lenovouser1001, 

 

Welcome to the community forums. 

 

Are you having issues with the Windows and would like to reinstall it? When did you create the USB recovery? Have you tried using the OneKey Recovery option to reset the laptop to its factory settings? If not, please follow the steps on this link: https://support.lenovo.com/us/en/solutions/ht077084 to reset the laptop. Let us know how it goes. 

 

Thanks!



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Lenovouser1001
Paper Tape
Posts: 2
Registered: ‎05-09-2019
Location: CO
Views: 182
Message 3 of 3

Re: Product recovery error

Actually, I replace my HDD for a SDD that matchs with the FRU specified in the hardware maintenance manual. I create the USB two days ago. Yes, I tried before with the Onekey recovery v.8.1.0.5708 option but when I reinstall it, the OS (W10) comes into a Home Edition but the laptop came with a Pro one. I appreciate your help, please let me know what else can do.

Check out current deals!


Shop current deals

Top Kudoed Authors