05-09-2019 08:34 PM
Hello, I just create a Lenovo factory recovery USB using the Lenovo USB Recovery Creator, but when a I boot the USB appears a windows desktop screen (with the lenovo logo) and then this message: "Error when initializing the Recovery Environment. Click [Yes] to try again. Click [No] to exit installation". I have the BIOS updated and in default settings, what can I do?, thanks
05-10-2019 08:28 AM
Welcome to the community forums.
Are you having issues with the Windows and would like to reinstall it? When did you create the USB recovery? Have you tried using the OneKey Recovery option to reset the laptop to its factory settings? If not, please follow the steps on this link: https://support.lenovo.com/us/en/solutions/ht077084 to reset the laptop. Let us know how it goes.
05-10-2019 01:22 PM
Actually, I replace my HDD for a SDD that matchs with the FRU specified in the hardware maintenance manual. I create the USB two days ago. Yes, I tried before with the Onekey recovery v.184.108.40.20608 option but when I reinstall it, the OS (W10) comes into a Home Edition but the laptop came with a Pro one. I appreciate your help, please let me know what else can do.