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05-10-2019

CO

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Product recovery error

2019-05-10, 3:34 AM

Hello, I just create a Lenovo factory recovery USB using the Lenovo USB Recovery Creator, but when a I boot the USB appears a windows desktop screen (with the lenovo logo)  and then this message: "Error when initializing the Recovery Environment. Click [Yes] to try again. Click [No] to exit installation". I have the BIOS updated and in default settings, what can I do?, thanks

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733 Posts

08-02-2018

US

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Re: Product recovery error

2019-05-10, 15:28 PM

Hi Lenovouser1001, 

 

Welcome to the community forums. 

 

Are you having issues with the Windows and would like to reinstall it? When did you create the USB recovery? Have you tried using the OneKey Recovery option to reset the laptop to its factory settings? If not, please follow the steps on this link: https://support.lenovo.com/us/en/solutions/ht077084 to reset the laptop. Let us know how it goes. 

 

Thanks!



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2 Posts

05-10-2019

CO

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Re: Product recovery error

2019-05-10, 20:22 PM

Actually, I replace my HDD for a SDD that matchs with the FRU specified in the hardware maintenance manual. I create the USB two days ago. Yes, I tried before with the Onekey recovery v.8.1.0.5708 option but when I reinstall it, the OS (W10) comes into a Home Edition but the laptop came with a Pro one. I appreciate your help, please let me know what else can do.

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1 Posts

03-22-2020

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Re: Product recovery error

2020-03-22, 23:00 PM
Hey did you find any solution here? I'm facing aame issue and have same case like you.
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