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pbad
What's DOS?
Posts: 1
Registered: ‎07-14-2017
Location: GB
Views: 534
Message 1 of 2

V110-ISK - Lenovo Energy Management - Illegal Battery?

The School has purchased 10 brand new Lenovo V110-ISK laptops for Teachers to use. I have installed all the required drivers for Windows 7 32bit, but the Lenovo Energy Management advises me that the battery is illegal or is an unauthorized battery.

All the new Lenovo laptops are showing the message below:

Lenovo Energy Management - unauthorised battery.pngLenovo Energy Management - illegal battery.png

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 496
Message 2 of 2

Re: V110-ISK - Lenovo Energy Management - Illegal Battery?

Hello Pbad

Thanks for using the Lenovo forums.


Have you attempted to use the units without the school`s image?

 

From what I was able to find, I could only find Win 10 drivers for the unit, so this may be the reason as it likely was not tested with Windows 7.

 

However, I have also come accross a good number of schools and estabilishments encountering issues with V110 units that they have purchased recently/last few months.

 

Therefore, if you are unable to fund a resolution, I would recommend that you get in touch with your local Lenovo support, as if I remember correctly, there is an investigation in regards to reports of schools encoutering issues with V110 units, 

Below is the link to the phone list where you can find these numbers

 

 

 

Hope this helps, let us know how you get on.


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