02-17-2017 10:01 AM
I just bought a brand new Lenovo V510-15IKB Laptop.
The computer freezes without any reason in particular, and doesn't show any errors.
I've already installed all the most up to date drivers and all the available updates both on lenovo support site, as the windows 10.
The problems persists, happening at least a couple of times everyday, when it freezes nothing works, Ctrl+Alt+Del, nothing, hard reset is the only option.
The computer is running windows 10 pro.
This issues is really awfull, and happens without any warning, making me loose work, etc.
Please help or share experience with similar situations.
This is awfull since this is a brand new laptop, new model, new generation intel processor....
02-17-2017 02:20 PM
I would like to ask if, have you tried to check the laptop. Like running Lenovo Solution Center for hardware issues. If you can try, check event viewer for any errors also. If the issue persist please contact Lenovo Warranty Support.
Hope this helps.
02-18-2017 02:51 AM - edited 02-18-2017 02:55 AM
I would go with Lenovo Bootable Diagnostics in particular: https://pcsupport.lenovo.com/tr/en/lenovodiagnosti