English Community

Lenovo NotebooksLenovo C, E, K, M, N and V Series Notebooks
All Forum Topics
Options

2 Posts

02-17-2017

PT

4 Signins

35 Page Views

  • Posts: 2
  • Registered: ‎02-17-2017
  • Location: PT
  • Views: 35
  • Message 1 of 587

V510-15IKB Laptop Freeze

2017-02-17, 18:01 PM

Hey!

 

I just bought a brand new Lenovo V510-15IKB Laptop.

 

The computer freezes without any reason in particular, and doesn't show any errors.

 

I've already installed all the most up to date drivers and all the available updates both on lenovo support site, as the windows 10.

 

The problems persists, happening at least a couple of times everyday, when it freezes nothing works, Ctrl+Alt+Del, nothing, hard reset is the only option.

 

The computer is running windows 10 pro.

 

This issues is really awfull, and happens without any warning, making me loose work, etc.

 

Please help or share experience with similar situations.

 

This is awfull since this is a brand new laptop, new model, new generation intel processor....

 

Thanks

Reply
Options

571 Posts

07-07-2014

PH

314 Signins

10362 Page Views

  • Posts: 571
  • Registered: ‎07-07-2014
  • Location: PH
  • Views: 10362
  • Message 2 of 587

Re: V510-15IKB Laptop Freeze

2017-02-17, 22:20 PM

Hi BezHugo,

I would like to ask if, have you tried to check the laptop. Like running Lenovo Solution Center for hardware issues. If you can try, check event viewer for any errors also. If the issue persist please contact Lenovo Warranty Support. 

Hope this helps.

Cheers,

Did someone help you today? Press the star on the left to thank them with a Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"
Reply
Options

42 Posts

01-10-2017

TR

67 Signins

805 Page Views

  • Posts: 42
  • Registered: ‎01-10-2017
  • Location: TR
  • Views: 805
  • Message 3 of 587

Re: V510-15IKB Laptop Freeze

2017-02-18, 10:51 AM

I would go with Lenovo Bootable Diagnostics in particular: https://pcsupport.lenovo.com/tr/en/lenovodiagnosticsolutions/tools/bootablediags . You might have to press Enter at the boot: prompt for the system to boot first because of the Kaby Lake processor. The machine might hang for a while (1-2 mins) and then boot. Kaby Lake is a problematic processor in that only Windows 10 is officially supported. Even Linux is problematic at the moment. It's the reason why I got rid of my recently purchased V310-15IKB (Kaby Lake) in exchange for a V310-15ISK (Skylake). As far as I'm concerned Kaby Lake is baby cake with its lack of OS support.

Reply
Options

1 Posts

02-28-2017

ZA

2 Signins

27 Page Views

  • Posts: 1
  • Registered: ‎02-28-2017
  • Location: ZA
  • Views: 27
  • Message 4 of 587

Re: V510-15IKB Laptop Freeze

2017-02-28, 16:03 PM

I am having the same problem with x2 V510-15IKB's that was bought last week. I have updated the BIOS and all possible drivers. The freezing happens without warning and intermittent without any traces. I have the machines next to each other on the same bench. It seems to happen more when the bubble screen saver kicks in, but only an observation. 

I am thinking of restoring the older Windows 10 Pro from the current version 1607 Build 14393.693, because I suspect this to be the problem.  Any other feedback would be appreciated, because I am sitting with waiting cients.

Reply
Options

1 Posts

03-06-2017

DE

1 Signins

36 Page Views

  • Posts: 1
  • Registered: ‎03-06-2017
  • Location: DE
  • Views: 36
  • Message 5 of 587

Re: V510-15IKB Laptop Freeze

2017-03-06, 22:18 PM

Hey!

 

I got the same problem.

 

Are there any solutions by now?

 

Kind regards,

Benedikt

Reply
Options

3 Posts

03-10-2017

AT

1 Signins

22 Page Views

  • Posts: 3
  • Registered: ‎03-10-2017
  • Location: AT
  • Views: 22
  • Message 6 of 587

Re: V510-15IKB Laptop Freeze

2017-03-10, 15:49 PM

Same problem here - unexpected freezes.

 

all drivers are up to date.

 

any suggestions?

Reply
Options

1 Posts

03-31-2017

ZA

1 Signins

16 Page Views

  • Posts: 1
  • Registered: ‎03-31-2017
  • Location: ZA
  • Views: 16
  • Message 7 of 587

Re: V510-15IKB Laptop Freeze

2017-03-31, 18:45 PM

Hi

 

I have exactly the same problem.  My computer freezes for no apprent reason.  I think I will be retruning my Laptop.  If there is a solution I am all ears.  Come Monday I am returning my computer for a full refund or a different brand.  

 

Hope you find a solution to.  Just return the laptop and get something else.

 

Kind regards,

earlallnutt

Reply
Options

1 Posts

04-19-2017

HR

1 Signins

7 Page Views

  • Posts: 1
  • Registered: ‎04-19-2017
  • Location: HR
  • Views: 7
  • Message 8 of 587

Re: V510-15IKB Laptop Freeze

2017-04-19, 12:38 PM

Hello,

 

I have the same problem. I've got about 20 laptops and all seem to experience random freezing.

 

Windows 10 Professional

Drivers updated

BIOS updated

 

Event viewer would show kernel-power / unexpected shutdown.

 

Laptop needs to be TURN OFF cold on power button after freezing offcourse.

 

Not sure if anyone tryed:

-VGA memory setting in bios

-UEFI or legacy

-Other bios settings

 

 https://en.wikipedia.org/wiki/List_of_Intel_Core_i3_microprocessors#.22Kaby_Lake-U.22_.2814_nm.29

 

Kaby lake still problematic on win10?

Reply
Options

1 Posts

04-29-2017

DE

2 Signins

28 Page Views

  • Posts: 1
  • Registered: ‎04-29-2017
  • Location: DE
  • Views: 28
  • Message 9 of 587

Re: V510-15IKB Laptop Freeze

2017-04-29, 11:45 AM

Hello,

 

i just bought my V510-IKB last week and experienced the same problem.

Did anyone get an helpful answer from Lenovo about this?

Reply
Options

23 Posts

05-02-2017

RU

43 Signins

207 Page Views

  • Posts: 23
  • Registered: ‎05-02-2017
  • Location: RU
  • Views: 207
  • Message 10 of 587

Re: V510-15IKB Laptop Freeze

2017-05-02, 16:37 PM

Hi guys!
Same problem here, unpredictable freezes.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete