cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
aleksandar83
Fanfold Paper
Posts: 11
Registered: ‎05-02-2017
Location: RS
Views: 6,844
Message 11 of 552

Re: V510-15IKB Laptop Freeze

I also have the same problem, model is Lenovo V510-15 /15.6"/ Intel i7-7500U (3.5G)/ 16GB RAM/ 1000GB HDD + 256GB SSD/ ext. VC/ DOS (80WQ00K7BM).

I bought this lap top 2 months ago, and it had frozen at the very first day of using it. It was while watching youtube. After that, it happened once a week, and most of the time was while some graphics demanding apps, so I suspected on graphics first, because I saw on another Lenovo forums same issue, with other lap tops with 2 graphic cards, and one of the solution was to disable the second card (AMD). I tried in bios to set only integrated (intel) graphic card, but with no success. Last couple of time when it froze was while doing something on chrome, and even the music stops playing, and everything freezes completely. OS is windows 10 enterprise 64 bit.

andtsa
Fanfold Paper
Posts: 22
Registered: ‎05-02-2017
Location: RU
Views: 6,798
Message 12 of 552

Re: V510-15IKB Laptop Freeze

Does any of Lenovo tech support reading this thread?

More than 10 people posted same problem in this thread, but no reaction.

 

Freezes happens both on Linux (with latest kernel) and latest Windows 10 with all drivers installed and BIOS updated.

On Linux i've tried intel_idle.max_cstate=0 and processor.max_cstate=0 but freezes still happens.

Freeze can happen in 5 minutes after boot and after 3-4 hours of work and not saved progress will be lost Smiley Sad

 

This is my first lenovo laptop and so bad experience.

Lenovo guys, help us! Any workaround will be nice!

andtsa
Fanfold Paper
Posts: 22
Registered: ‎05-02-2017
Location: RU
Views: 6,730
Message 13 of 552

Re: V510-15IKB Laptop Freeze

Guys, any ideas or workaround here? 

Tech Support, where are you?

aleksandar83
Fanfold Paper
Posts: 11
Registered: ‎05-02-2017
Location: RS
Views: 6,715
Message 14 of 552

Re: V510-15IKB Laptop Freeze

I've updated bios to the latest version, installed the newest amd graphic drivers. It was working fine for 4-5 days, while it was on my desk, and thought that the problem is maybe resolved. Then I moved the lap top from the desk to my bed, and then, freeze! So, I don't know, maybe it is some hardware issue.

Lenovo folks?!

anhhieu1512
Paper Tape
Posts: 1
Registered: ‎05-11-2017
Location: RU
Views: 6,690
Message 15 of 552

Re: V510-15IKB Laptop Freeze

I also have the same problem

nabirio
Punch Card
Posts: 21
Registered: ‎04-29-2017
Location: IT
Views: 6,669
Message 16 of 552

Re: V510-15IKB Laptop Freeze

I have same problem. Lenovo V510-15IKB i5-7200U 2.5Ghz 4Gb Ram - OS: Xubuntu (I tried with many distributions until 17.04) - Bios last update .

Blocks occur at any time during normal use. The pc is fixed on the desk. Sometimes after moving it and putting it back on the desk, for a few days the freeze did not occur, but then they happen again.
Another problem occurs if there are connected hard disk drives when booting, boot blocks for 3-4 minutes before the startup Lenovo screen.
I have been buying lenovo for more than 10 years and have always recommended them, but this time they really disappointed me.
I hope in a quick fix of technical assistance or a communication to retrieve the product from the market and replace with working machines those already sold.

Oxygen26
Paper Tape
Posts: 9
Registered: ‎04-20-2017
Location: RU
Views: 6,660
Message 17 of 552

Re: V510-15IKB Laptop Freeze

I also have this problem.

slavi_i
What's DOS?
Posts: 1
Registered: ‎05-14-2017
Location: BG
Views: 6,644
Message 18 of 552

Re: V510-15IKB Laptop Freeze

I do have the same issue. This is my first laptop Lenovo and I'm quite disappointed. I would not recommend to anybody to buy Lenovo. So many people have the same issue and no response from Lenovo tech support team...

andtsa
Fanfold Paper
Posts: 22
Registered: ‎05-02-2017
Location: RU
Views: 6,599
Message 19 of 552

Re: V510-15IKB Laptop Freeze

This website opened in google chrome makes my V510-15IKB to freeze in 1-5 minutes every time. Even if i unplug ethernet just after page load.

 

aleksandar83
Fanfold Paper
Posts: 11
Registered: ‎05-02-2017
Location: RS
Views: 6,594
Message 20 of 552

Re: V510-15IKB Laptop Freeze

I've also spotted that it happens most of the time in chrome, but not necessarily. That's why I suspect it has something to do with graphic cards...

Check out current deals!


Shop current deals

Top Kudoed Authors