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aleksandar83
Fanfold Paper
Posts: 11
Registered: ‎05-02-2017
Location: RS
Views: 5,057
Message 21 of 510

Re: V510-15IKB Laptop Freeze

Now it happened at the moment i tried to open mp3 file from hdd drive. I rarely use second drive, most of the things are on ssd. Who knows...

luke1999
Paper Tape
Posts: 5
Registered: ‎05-29-2017
Location: IT
Views: 4,969
Message 22 of 510

Re: V510-15IKB Laptop Freeze

Same as everybody else. Sudden freeze. As others have pointed out, it seems to be more prominent when using Chrome or USB drives. I have the sensation it is some sort of power peak condition....

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Tuffgong
What's DOS?
Posts: 1
Registered: ‎05-30-2017
Location: ZA
Views: 4,507
Message 23 of 510

Re: V510-15IKB Laptop Freeze

Same issue here on this model. I have updated the BIOS and processor drivers. Freezing stopped for a week, but then started freezing again.

 

I have reloaded the operating system(Windows10)... Still freezes.

 

I suspect hardware issue with this model.

 

Really frustrating..

andtsa
Fanfold Paper
Posts: 22
Registered: ‎05-02-2017
Location: RU
Views: 4,964
Message 24 of 510

Re: V510-15IKB Laptop Freeze

I had started using firefox instead of chrome - now freezes happens as minumum as twice rarely, but still happens

I'm using linux, but I think this can help windows users too.

mdg333
Punch Card
Posts: 46
Registered: ‎05-31-2017
Location: RU
Views: 4,927
Message 25 of 510

Re: V510-15IKB Laptop Freeze

The same issue. Especially during watching video in any media player or YouTube - in this case freeze occurs after 1-5 minutes.

 

My advice is to change power scheme of integrated Intel Graphics to "Balanced" and to switch off any energy saving optimisations in Intel Control Panel.

 

After that I can watch movies.

 

I guess this is Kaby Lake hardware platform problem.

luke1999
Paper Tape
Posts: 5
Registered: ‎05-29-2017
Location: IT
Views: 4,764
Message 26 of 510

Re: V510-15IKB Laptop Freeze

Update: connected external mouse and not used touchpad... 3 days without freezes....

 

Contacted Lenovo support, ridiculous answer: restore system, if it doesn't work take is to a repair lab... yeah right!

TheDaringCat
What's DOS?
Posts: 1
Registered: ‎06-16-2017
Location: US
Views: 4,696
Message 27 of 510

Re: V510-15IKB Laptop Freeze

My Lenovo Laptop just starting freezing up a few weeks ago, then it sometimes just stops, locks up and reboots itself.  It now does this 6-10 times a day, I always lose whatever I am working on.  Very frustrating.  

andtsa
Fanfold Paper
Posts: 22
Registered: ‎05-02-2017
Location: RU
Views: 4,634
Message 28 of 510

Re: V510-15IKB Laptop Freeze

LENOVO TECH SUPPORT!! DO NOT IGNORE THIS ISSUE!! 

 

This problem looks the same: https://forums.lenovo.com/t5/Lenovo-C-E-K-M-N-and-V-Series/Lenovo-V310-15IKB-Hanging-Issue/td-p/3647...

nenkoivanov
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Posts: 7
Registered: ‎04-24-2017
Location: BG
Views: 4,583
Message 29 of 510

Re: V510-15IKB Laptop Freeze

The issue is with Integrated Intel Graphics Video Card missing or buggy driver/

On windows: (Tested on windows 10) - The issue is resolved after instaling the supplied Intel Integrated Graphics Card Driver. There is newer version but, i havent tested it at this time. I was installing only the ATI Radeon GPU Driver which was not enough.

On Linix: The problem occures more frequently and is again due to the Integrated Video Card Intel Driver:

They have supplied some information for resolving the issue:

 

https://wiki.archlinux.org/index.php/Intel_graphics#X_freeze.2Fcrash_with_intel_driver

What worked for me is using Ubuntu 17.04:

 

  Option "NoAccel" "True"

 

Managed to work all day without issues, but the missing accelaration effect is some small pixel glitches.

There is newer version of the Intel Driver Update Tool released 2 weeks ago, but I still havent found time to test it:

https://01.org/linuxgraphics/downloads/update-tool

I have spent many hours trying to understand eather is is hardware or software issue. In my case it's driver problem.

Hope my information helps someone resolve the issue.


 

 

nabirio
Punch Card
Posts: 21
Registered: ‎04-29-2017
Location: IT
Views: 4,469
Message 30 of 510

Re: V510-15IKB Laptop Freeze

Thank you very much Nenkoivanov. I just installed the new intel drivers on ubuntu, I'll let you know how it goes.

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