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nabirio
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Posts: 21
Location: IT
Views: 917
Message 111 of 363

Re: V510-15IKB Laptop Freeze

Friends the problem, unfortunately, is not in software (drivers, bios, applications). Until now, no software solution worked. The only one that worked for more time, but also given the freeze, is the "NoAccel" true option for the integrated video card. Personally I did not install the latest BIOS version, as I knew it was useless, and so I did not feel the flicker of the monitor before the freeze. I'm getting more and more confident that problem is physical (motherboard building or power supply group) : for example I did not even experience a freeze for more than 2 weeks, it was enough to physically move my pc a bit to clean it and I had more than 10 freeze In 2 days. (I use the notebook as a fixed workstation with dual monitor so the PC is motionless on a platform). Hope lenovo will surprice me and deny my diagnosis with a fix.

Former Employee
Posts: 2
Location: HK
Views: 846
Message 112 of 363

Re: V510-15IKB Laptop Freeze

Please update latest BIOS, it can resolve Freeze & battery drain out on V310 / V510 14/15 ISK/IKB

 

If BIOS solution still doesn’t work, please contact our Services Center for System board inspection. Sorry for any inconvinence caused & Thanks for your attention!

sernikSER
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Posts: 15
Location: LT
Views: 822
Message 113 of 363

Re: V510-15IKB Laptop Freeze

4 hours internet browsing and gaming without freezing,its a magic for my notebook...!

Yesterday :   -Disabled Lenovo and Windows auto updates

                       -Intel graphics settings,power.plugged in-max.perfomance

                       -Disabled Bluetooth and Ethernet,I use only WiFi...

 

How long it will work without freezing,I dont now...

sernikSER
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Posts: 15
Location: LT
Views: 791
Message 114 of 363

Re: V510-15IKB Laptop Freeze

It were first and last 4 hours without freezing,sorry collegs...

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nabirio
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Posts: 21
Location: IT
Views: 785
Message 115 of 363

Re: V510-15IKB Laptop Freeze

Listen to me guys, it's not a software problem. The only thing we can do is to ask for a refound or change laptop with another model (If you look The firsts pages of this posts you'll read about a supplier Who sell about 20 models, all of them returned for Assistance). 

sernikSER
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Posts: 15
Location: LT
Views: 769
Message 116 of 363

Re: V510-15IKB Laptop Freeze

Yes,you are right...
chirva_a_s
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Posts: 59
Location: RU
Views: 755
Message 117 of 363

Re: V510-15IKB Laptop Freeze

sernikSER,  your Lenovo laptop won't freeze.  Just don't power on it Smiley Happy

 


@sernikSER wrote:

4 hours internet browsing and gaming without freezing,its a magic for my notebook...!

Yesterday :   -Disabled Lenovo and Windows auto updates

                       -Intel graphics settings,power.plugged in-max.perfomance

                       -Disabled Bluetooth and Ethernet,I use only WiFi...

 

How long it will work without freezing,I dont now...


 

Vincent_HKG
Paper Tape
Posts: 8
Location: HK
Views: 702
Message 118 of 363

Re: V510-15IKB Laptop Freeze

As we've all seen, the BIOS update doesn't fix it. Today I had a freeze on battery (on power freezes are par for course, unfortunately). 

 

It's a pity that this is the case. Lenovo should have enough units at its service centers to diagnose the issue. Please let us know what it is, whether it is as another user has guessed, a hardware problem or whether it is a driver/software issue. 

 

It's maddening! This is my work laptop, which I bought to replace a 4 year old Dell. I might have to go back to it at this rate. 

 

Lenovo, please stop spamming solutions which don't fix things and actually communicate with us - tell us how to help you to help us. 

mdg333
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Posts: 46
Location: RU
Views: 696
Message 119 of 363

Re: V510-15IKB Laptop Freeze


@nabirio wrote:

Listen to me guys, it's not a software problem. The only thing we can do is to ask for a refound or change laptop with another model (If you look The firsts pages of this posts you'll read about a supplier Who sell about 20 models, all of them returned for Assistance). 


Yes, this is hardware problem, but not only Lenovo - other notebooks with the same CPU (Intel Kaby Lake) does the same. 

 

Power Scheme tweaks could reduce the freezes frequency 10 times and even more so I hope Intel will solve this problem in the near future.

mdg333
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Posts: 46
Location: RU
Views: 668
Message 120 of 363

Re: V510-15IKB Laptop Freeze

Stable freeze in BIOS when changing AHCI to RST - notebook freezes even when I say NO to change. 

 

I think it's related bug.