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fatihmb
Punch Card
Posts: 38
Registered: ‎02-20-2018
Location: TR
Views: 439
Message 441 of 446

Ynt: V510-15IKB Laptop Freeze

Lenovo has just pulled this serie laptops back from the sale. Don't expect benefit. I just got a refund. Now the 310 and 510 series pulled back.
Zincarla
Fanfold Paper
Posts: 16
Registered: ‎02-25-2018
Location: MD
Views: 430
Message 442 of 446

Ynt: V510-15IKB Laptop Freeze

Fatih how did you get a refund? Where did you buy it? I baught it from hepsiburda and i guess refund will not be an option.

 

Also, did they pay the amount when you baught it or the amount of its current price? 

fatihmb
Punch Card
Posts: 38
Registered: ‎02-20-2018
Location: TR
Views: 423
Message 443 of 446

Ynt: V510-15IKB Laptop Freeze

I bought it from hepsiburada as well. I sent it to repair service for 3 times, and finally i requested replace or refund. They accepted and they sent a service report to me, and i sent it to hepsiburada, then they approved the refund because there's no new one. It's not current price, it's what i paid before.
Zincarla
Fanfold Paper
Posts: 16
Registered: ‎02-25-2018
Location: MD
Views: 417
Message 444 of 446

Ynt: V510-15IKB Laptop Freeze

Thank you for the explanation. I live abroad so it will be difficult to do what you have done. 

 

Your way seems the only way for other people. 

 

Patiently send it to lenovo service couple of times and ask for a refund. Thats the only legitimate solution so far. 

Larry76
What's DOS?
Posts: 3
Registered: ‎11-21-2018
Location: GR
Views: 404
Message 445 of 446

Re: V510-15IKB Laptop Freeze

I usually have 1-2 freezings a week.... But yesterday I had 4 freezings, today none. I don't know what triggers it.

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Larry76
What's DOS?
Posts: 3
Registered: ‎11-21-2018
Location: GR
Views: 99
Message 446 of 446

Re: V510-15IKB Laptop Freeze

Today my Lenovo Vantage update found a new BIOS version which i installed (version 2WCN38WW). Unfortunately the freezing problem remains.

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