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flipwise
Punch Card
Posts: 67
Registered: ‎07-23-2017
Location: HR
Views: 857
Message 461 of 510

Re: V510-15IKB Laptop Freeze

Thanks for the reply d4x.

I can only find the "ww" version of the 28 BIOS: https://download.lenovo.com/consumer/mobiles/2wcn28ww.exe

I'm guessing "ww" means worldwide, while "rs" is the Indian variant or something? 

lar2
Serial Port
Posts: 20
Registered: ‎03-08-2019
Location: GR
Views: 772
Message 462 of 510

Re: V510-15IKB Laptop Freeze

 

I managed to downgrade my bios and tested the following versions.

2WCN28WW

2WCN31WW

2WCN38WW

2WCN40WW

2WCN41WW

I confirm that the freezing problem was present in all of them. The freezing occured during normal operation (internet browsing). The problem continues to occur regardless of whether the laptop is connected to the charger or not.

According to the Warranty rules, if the problem cannot be solved, Lenovo will replace the problematic device with another device, with similar characteristics.

Χωρίς τίτλο.png

lar2
Serial Port
Posts: 20
Registered: ‎03-08-2019
Location: GR
Views: 563
Message 463 of 510

Re: V510-15IKB Laptop Freeze

The freezing is also present with BIOS 2WCN25WW. It occurs more rare that in the other versions. I am now evaluating the 2WCN22WW.
flipwise
Punch Card
Posts: 67
Registered: ‎07-23-2017
Location: HR
Views: 470
Message 464 of 510

Re: V510-15IKB Laptop Freeze

@d4x any updates on the older BIOS version and freezing, has it solved the issues?

noski
What's DOS?
Posts: 5
Registered: ‎08-16-2018
Location: CZ
Views: 432
Message 465 of 510

Re: V510-15IKB Laptop Freeze

I just can't beleive it. How long this issue takes? And still no valid response from Lenovo. I think the V310 and V510 models are the last Lenovo for many users.

Eertink
Paper Tape
Posts: 3
Registered: ‎10-25-2017
Location: NL
Views: 349
Message 466 of 510

Re: V510-15IKB Laptop Freeze

We've bought 7 of these laptops (Windows 10 Pro 1809), and all of them have random freeze problems.
I contacted Lenovo Support. They said there is no known problem with these laptops, so I pointed them to this forum topic.
Then they said download the new update software and update all firmware and if that didn't help set the computer back factory settings.
I've allready done that with one laptop, but that didn't help either.

 

It's so frustrating Lenovo is not taking any action to help us with this problem. I already regret buying these laptops.

lar2
Serial Port
Posts: 20
Registered: ‎03-08-2019
Location: GR
Views: 297
Message 467 of 510

Re: V510-15IKB Laptop Freeze

I finished testing all the following BIOS versions for V310 and V510. The freezing problem occured in all of them.

2WCN21WW

2WCN22WW

2WCN28WW

2WCN31WW

2WCN38WW

2WCN40WW

2WCN41WW

Zincarla
Fanfold Paper
Posts: 20
Registered: ‎02-25-2018
Location: MD
Views: 292
Message 468 of 510

Re: V510-15IKB Laptop Freeze

Thnk you for the efforts.

 

Sincerely, I would understand if Lenovo said they don't know how to fix this but keeping this topic unanswered makes Lenovo the worst. 

davidowsky
Punch Card
Posts: 28
Registered: ‎04-03-2018
Location: PL
Views: 289
Message 469 of 510

Re: V510-15IKB Laptop Freeze

Because it is not a bios problem, it is somehow connected with gpu (intel), the more often u use programs using graphics (even Chrome), the most commonc is freezing

Also linux fix presented in this thread indicates it is connected with intel graphics, probably it is badly integrated with lenovo motherboards in our models, somebody designed bad motherboards and now we pay and Lenovo is silent to this problem which is disgusting.
Eertink
Paper Tape
Posts: 3
Registered: ‎10-25-2017
Location: NL
Views: 262
Message 470 of 510

Re: V510-15IKB Laptop Freeze

Just thinking, maybe the GPU 'thinks' its overheated and 'freezes' to protect itself. (just a thought)
Maybe I'll give an older intel firmware driver a shot

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