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VNazarov
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Posts: 11
Registered: ‎07-25-2017
Location: BG
Views: 2,254
Message 51 of 465

Re: V510-15IKB Laptop Freeze

BTW, for 2 weeks of usage I have noticed that freezes occur only while powered by the adaptor. I have not had a single freeze while on battery power. I have enabled the beep signal in BIOS for plugging on/off the power cable and more often than not I hear the beeping just before the freeze. It's the same beep that sounds when you disconnect the power cable. Please share your observations in this regard. We might potentially narrow the cause down to the power circuitry.

chirva_a_s
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Posts: 60
Registered: ‎07-25-2017
Location: RU
Views: 2,246
Message 52 of 465

Re: V510-15IKB Laptop Freeze

Technical support has answered formally: restore OS & Software to a factory state...
Super useful answer)))

Exos
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Posts: 7
Registered: ‎07-26-2017
Location: SE
Views: 2,221
Message 53 of 465

Re: V510-15IKB Laptop Freeze

Hi guys!

From Sweden here, I also have this issue, have been in contact with Lenovo, runned a total check through Lenovo Companion and reset the computer to factory settings.

 

DO not work!

 

Does anyone know if Lenovo at all is interested in helping their customers or should I just throw this one month old computer in the garbage?

 

I am surprised that Lenovo aint active in this forum.

chirva_a_s
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Posts: 60
Registered: ‎07-25-2017
Location: RU
Views: 2,216
Message 54 of 465

Re: V510-15IKB Laptop Freeze

Hi Exos.
What preinstalled OS on your laptop? Win 10?

Administrator
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Posts: 6,757
Registered: ‎09-03-2014
Location: SK
Views: 2,190
Message 55 of 465

Re: V510-15IKB Laptop Freeze

Could everybody ensure that they are on the latest BIOS please which was released earlier this month. There was apparently a fix for freezing symptom which isn't covered in the release notes so, not knowing the exact details, I cannot say that it is a fix for all who are participating in this thread but may be for some.

 

Also important is that it includes an EC version fix for a battery charging issue.

 

Link to BIOS download for V510-14IKB and V510-15IKB

http://pcsupport.lenovo.com/sk/en/products/LAPTOPS-AND-NETBOOKS/LENOVO-V-SERIES-LAPTOPS/V510-15IKB/d...

Please ensure you carefully read and follow the installation instruction in the readme file also available on the above page.

Andy


English Community Leader


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Exos
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Posts: 7
Registered: ‎07-26-2017
Location: SE
Views: 2,187
Message 56 of 465

Re: V510-15IKB Laptop Freeze

Hi man,

 

It runs on Windows 10 Pro as preinstalled. Havent changed anything regarding the OS.

Exos
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Posts: 7
Registered: ‎07-26-2017
Location: SE
Views: 2,181
Message 57 of 465

Re: V510-15IKB Laptop Freeze

Hi Andy_Lenovo,
Great to have you present in Lenovo-Forum!

I have now installed the latest BIOS-driver for sure.
I will reply with feedback

// Exos
flipwise
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Posts: 67
Registered: ‎07-23-2017
Location: HR
Views: 2,178
Message 58 of 465

Re: V510-15IKB Laptop Freeze

Hey Andy, 

thanks for the reply.

I intstalled the latest BIOS, but the freezing still occurs. 

nabirio
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Posts: 21
Registered: ‎04-29-2017
Location: IT
Views: 2,177
Message 59 of 465

Re: V510-15IKB Laptop Freeze

Thanks for your answer Andy. I saw the latest bios update that reported fixing the problem with the battery, but I did not install it because there was no documented freeze fix and lose Grub installing that. If you make sure that even if not documented is there a fix for freezes I will install it and let you know here in the forum how it goes. Meanwhile, could you tell us if there is a way to update the bios without losing grub? Thanks in advance

chirva_a_s
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Posts: 60
Registered: ‎07-25-2017
Location: RU
Views: 2,167
Message 60 of 465

Re: V510-15IKB Laptop Freeze

Thanks, Exos.
Can you tell me versions of video cards drivers?
For example, i attach picture with Intel VGA driver that installed on my laptop.
I want to compare with drivers on your laptop, because my laptop has no preinstalled OS.


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