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VNazarov
Fanfold Paper
Posts: 11
Registered: ‎07-25-2017
Location: BG
Views: 2,709
Message 61 of 555

Re: V510-15IKB Laptop Freeze

Hi Andy,

 

I did update the BIOS to the version you mention first thing when I got the notebook a couple of weeks ago. Also updated to all latest drivers etc. Alas, freezing occurs like every 15 to 30 minutes while watching video with the power cable plugged in. Freezes are a little bit less frequent when no video is played but they still occur even when the machine is fully idle. As I reported above (the first message on the previous page), I haven't had a single freeze while on battery power.

 

HTH and thanks for your support - much appreciated!

Exos
Fanfold Paper
Posts: 7
Registered: ‎07-26-2017
Location: SE
Views: 2,700
Message 62 of 555

Re: V510-15IKB Laptop Freeze

Hi again man,

 

Of course, it seems that we have the same driver installed; 21.20.16.4550.

I´ll attach a screen dump here.

 

//

aleksandar83
Fanfold Paper
Posts: 11
Registered: ‎05-02-2017
Location: RS
Views: 2,676
Message 63 of 555

Re: V510-15IKB Laptop Freeze

I've updated bios to this latest version from 9 days ago (2WCN29WW, 7/17/2017)

Before that, I had 2wcn25ww and freezes were happening once a week approx. (I rarely use it for heavy graphics or even for heavy cpu usage, most of the time doing simple text processing, and internet surfing).

We'll see how it goes...

 

Mod's Edit: Image removed for owner's protection as it shows the serial number of the system.  If you wish to re-post the image please edit out the serial number information.

 

 

 

 

Sandvelder
Paper Tape
Posts: 5
Registered: ‎07-27-2017
Location: ZA
Views: 2,620
Message 64 of 555

Re: V510-15IKB Laptop Freeze

Hi, same issue here.

 

I replaced the HDD with a 512GBSamsung SSD, upgraded RAM to 8GB, first with Samsung RAM, then with more expensive "Lenovo" RAM, which is EXACTLY the same Samsung model as I used before. No change. The computer still freezes. 

I thought it was perhaps Chrome, but then it froze on FireFox. Then I thought it was the Grammarly add-in, but it kept on freezing up with the Add-in uninstalled.

 

I have been in contact with the local Lenovo distributor's product manager, and they want me to book it in. I cannot replicate the problem to show them what happens. They have to work on it the whole day. I cannot leave sensitive data on it and will have to remove everything first. I cannot afford to go on like this, and more worrying is that I do not see Lenovo support replying to this post anymore.

 

This sucks! 

Sandvelder
Paper Tape
Posts: 5
Registered: ‎07-27-2017
Location: ZA
Views: 2,618
Message 65 of 555

Re: V510-15IKB Laptop Freeze

Have you had this issue resolved? If so, how?
chirva_a_s
Punch Card
Posts: 60
Registered: ‎07-25-2017
Location: RU
Views: 2,584
Message 66 of 555

Re: V510-15IKB Laptop Freeze

Hi All.
Unfortunately, Lenovo technical support hasn't solved a problem. 
Today I will return the laptop to the seller.

willhunting
Blue Screen Again
Posts: 23
Registered: ‎04-18-2017
Location: RU
Views: 2,577
Message 67 of 555

Re: V510-15IKB Laptop Freeze

I would also like to return, but there is no conclusion from the service center that the problem is present and there is no solution

chirva_a_s
Punch Card
Posts: 60
Registered: ‎07-25-2017
Location: RU
Views: 2,571
Message 68 of 555

Re: V510-15IKB Laptop Freeze

At me from the moment of purchase there haven't passed 15 days.
And I specify in the statement that Lenovo technical support hasn't solved a problem, and at an official forum there is a subject with messages of users about the same problem.
All who face a problem need to address directly in Lenovo technical support. It is possible when enough statements is gained, Lenovo won't ignore existence of a problem.
willhunting
Blue Screen Again
Posts: 23
Registered: ‎04-18-2017
Location: RU
Views: 2,541
Message 69 of 555

Re: V510-15IKB Laptop Freeze

Who uses windows, look at what is written in the event log immediately after freezing, what errors

Event Viewer->Windows Logs->System

flipwise
Punch Card
Posts: 68
Registered: ‎07-23-2017
Location: HR
Views: 2,537
Message 70 of 555

Re: V510-15IKB Laptop Freeze

It doesn't show anything related to the freezing. It will only note the unexpected shutdown, which is of course done by the user.

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