cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
bryanrs
Fanfold Paper
Posts: 15
Registered: ‎05-10-2011
Location: United States
Views: 1,975
Message 1 of 32

V560 Fingerprint scanner intermittent issues

Occasionally my fingerprint scanner on my V560 will not read at all.  I have updated to the latest software and received the latest drivers but sometimes (usually after 15-30 minutes) the reader will stop working.

 

I've seen other issues but no resolutions on this.

 

Anyone have any luck?

 

Thanks.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,942
Message 2 of 32

Re: V560 Fingerprint scanner intermittent issues

did you try to re-install the drivers?
( un-install drivers first, restart your computer and re-install again )

http://www.krasotaiskusstva.com
bryanrs
Fanfold Paper
Posts: 15
Registered: ‎05-10-2011
Location: United States
Views: 1,938
Message 3 of 32

Re: V560 Fingerprint scanner intermittent issues

I uninstalled the drivers and the Bio Console software. I restarted, installed driver and Bio Console and still have the same problems.

I think there may be an issue with the driver. I downloaded the Win 7 64 bit driver from the Lenovo site:
http://consumersupport.lenovo.com/in/en/DriversDownLoads/APR_Driver_List.aspx?CategoryID=607595&OS=W...

But it tries to install it at: ...\driver\x32\vista

So I think the driver on the Lenovo site is incorrect.
Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,927
Message 4 of 32

Re: V560 Fingerprint scanner intermittent issues

is there any unknown device under device management?
( right click my computer > manage > device management )

http://www.krasotaiskusstva.com
bryanrs
Fanfold Paper
Posts: 15
Registered: ‎05-10-2011
Location: United States
Views: 1,922
Message 5 of 32

Re: V560 Fingerprint scanner intermittent issues

Everything, including the finger print reader is recognized. The driver installed looks like the lateset: 8.70.801.1024.
Community SuperMod
Community SuperMod
Posts: 4,568
Registered: ‎04-25-2008
Location: US
Views: 1,921
Message 6 of 32

Re: V560 Fingerprint scanner intermittent issues

Hi bryanrs!

 

When you say your fingerprint reader will not read at all sometimes, do you mean you get a red X, or nothing at all?

 

I spend a fair amount of time in dry places, and sometimes my fingers are so dry that scanning fails or does not register at all. I'm like a lizard trying to log in Smiley Surprised. My workaround is to moisten my finger and try again Smiley Wink.

I don't work for Lenovo. I'm a crazy volunteer!
bryanrs
Fanfold Paper
Posts: 15
Registered: ‎05-10-2011
Location: United States
Views: 1,919
Message 7 of 32

Re: V560 Fingerprint scanner intermittent issues

It doesn't work at all. I get nothing, no red X.

Thanks for the suggestion. I'll give it a try.

 

 

 

*EDIT* I tried that solution, but unfortunately it didn't work.  I get not feedback from the fingerprint scanner.

Community SeniorMod
Community SeniorMod
Posts: 3,953
Registered: ‎01-21-2010
Location: US
Views: 1,903
Message 8 of 32

Re: V560 Fingerprint scanner intermittent issues

bryanrs,

 

When it quits on you, does it just start working again on its own?  

 

Next time it quits on you, go into device manager and right click on the sensor and disable it.  Then re-enable it. See if it starts working again.

 

Edit:   Another thing you can do is in device manager, right click on the reader, properties, power management, unclick, "Allow windows to turn off this device to save power".

 

Dave


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
bryanrs
Fanfold Paper
Posts: 15
Registered: ‎05-10-2011
Location: United States
Views: 1,880
Message 9 of 32

Re: V560 Fingerprint scanner intermittent issues

It does eventually start working again.  I don't see any option for power management in device manager properties for the fingerprint reader.  Am I missing something?

 

Thanks for the input.

Former Employee
Posts: 3,823
Registered: ‎07-11-2010
Location: Malaysia
Views: 1,871
Message 10 of 32

Re: V560 Fingerprint scanner intermittent issues

@bryanrs,

 

What topmahof meant was Device Manager -> Biometric Devices -> Double click on sensor -> Power Management -> "Allow the computer to turn off this device to save power" (uncheck).

 

finger.JPG

Check out current deals!


Shop current deals

Top Kudoed Authors