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Lenovo Staff
Views: 2,891

Symptoms

I connected an external drive to my Lenovo 3000 N500 computer, which is running Windows 7. However, it does not appear in my drives, even when I checked the directory.

 

I used Windows troubleshooting and was guided to download and install a driver as a solution for my problem.

 

On the first installation I was asked  if I wanted to overwrite exisiting files and I checked "yes to all".

 

However installation was unsuccessful, even after repeat trials, and my computer cannot even start up.

 

Once switched on the first start-up screen loops and I get an error message:

 

PXE-E61: Media test failure, check cable


I tried repairing with a Windows installation CD but it does not work.


I even tried installing Windows again but in the beginning of the setup it says: "A required CD/DVD drive device driver is missing".

 

What should I do?

Diagnosis

You may have a bad/corrupted HD, and/ or bad installation media.

Solution

When you get the message: 

 

A required CD/DVD drive device driver is missing, this often means that the CD/DVD is bad or unreadable for some other reason, which often results from a bad download or burn. Try another DVD in the drive. If it works, then there is something wrong with the downloaded files or burn. Redo the process and try again.

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