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1 Posts

05-07-2020

BH

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New Laptop Ethernet Cover Broken

2020-05-07, 6:42 AM

Hi 

 

i purchased a think pad E14 a couple of months before ,unfortunately my Ethernet port cover has been broken but the communication through the LAN is working fine if i hold the cable. so i want to

 

 replace only the plastic covers which is holding the LAN cable. is it possible to replace only plastic covers ? 

 

And secondly i want know the Authorized Service provider in Bahrain region .

 

 

 

 

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176 Posts

07-30-2019

CN

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  • Message 2 of 19

Re:New Laptop Ethernet Cover Broken

2020-05-12, 8:06 AM

Hi 

Cannot only replace that plastic cover because it is not a separate assembled part, it is molding to the base cover, so you need to replace whole base cover. 

Visit below link to find the Authorized service providers in your region, go to a provider who can repair ThinkPad products. 

https://support.lenovo.com/us/en/solutions/ht118678

 

Here is a tip how to remove Ethernet cable easier, avoiding damage the plastic cover.

1. Hold the Ethernet cable connector

2. Push downwards the connector to enlarge the opening a little gently

3. Pull upwards the connector(see attached pictures)

4. Repeat step2 and step3. 

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1 Posts

06-15-2020

DE

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  • Message 3 of 19

Re:New Laptop Ethernet Cover Broken

2020-06-24, 8:44 AM

Hello, the very same thing happened to me. Lenovo Thinkpad E14, three weeks old. :/

 

 

 

 

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176 Posts

07-30-2019

CN

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  • Message 4 of 19

Re:New Laptop Ethernet Cover Broken

2020-06-24, 9:16 AM

Hi 

Please ask local service center to replace a new base cover for you. Thanks!

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1 Posts

08-16-2020

GB

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  • Message 5 of 19

Re:New Laptop Ethernet Cover Broken

2020-08-16, 21:21 PM

It is obviously a common problem (maybe a design fault) - mine's broken after two days!!

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1 Posts

08-29-2020

AF

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  • Message 6 of 19

Re:New Laptop Ethernet Cover Broken

2020-08-29, 9:07 AM

Same thing happened on the company laptop that I just had for a week.

 

When I tried to remove the LAN cable it broke off with little force. This lock is very brittle and I totally agree that this is a deisgn error. Such a hassle to consumers.

IMG_20200829_170526.jpg
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1 Posts

08-31-2020

JO

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  • Message 7 of 19

Re:New Laptop Ethernet Cover Broken

2020-08-31, 20:04 PM

Same happened here.. I bought 3 ThinkPad E14s.. users will be using the ethernet port frequently... one of the laptops ethernet port flap broke on first use. 

 

the flap should be sold separately, or at least a spare should be included in the box since it's that flimsy. why do we need to replace the whole back cover?

 

I'll try my luck with our local service center and update my post. smh🤦🏻‍♂️ 

IMG_20200831_142512.jpg IMG_20200831_142540.jpg
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2 Posts

09-02-2020

AF

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  • Message 8 of 19

Re:New Laptop Ethernet Cover Broken

2020-09-02, 6:12 AM

Same thing happened to my ThinkPad E14, 2 weeks old laptop, the ethernet cover is so thin and inflexible, sooner or later it had to give. But it happened in just 2 weeks. Very bad product design.

And to top it all I'll have to pay to replace the entire ethernet component is just plain rip-off.

@lenovo please review the situation your customers are in.

15990271079374001166328734338966.jpg 15990271344028639619429141684467.jpg
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2 Posts

09-02-2020

AF

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  • Message 9 of 19

Re:New Laptop Ethernet Cover Broken

2020-09-02, 7:49 AM
The clip broke on step 2. That's the problem.
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1 Posts

09-03-2020

US

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  • Message 10 of 19

Re:New Laptop Ethernet Cover Broken

2020-09-03, 16:18 PM

Mine broke off the first time I tried to use it.  Terrible brittle design.  The piece that is left attached has no movement or ability to work as a hinge to widen the flap.  It's no surprise it breaks easily.

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