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Paper Tape
Posts: 4
Registered: ‎10-24-2019
Location: US
Views: 334
Message 1 of 3

100e 2nd Gen Display Issues

I have now had 5 Chromebooks that have had screen issues. The screen shows a dim light upon being powered on. I can see the login screen is there and can even log in, but the backlight is so dim, I can't see the mouse or really much of anything. It is not due to brightness control being turned down.

Out of 521 new Chromebooks, that were issued to students in September, 5 faulty screens seem to be a lot to me, and I expect I will be getting more as time progresses. 

Is anyone else having this issue? Other than just mailing it back for warranty repair, is there a way to fix it in house? Losing computers for a week or two and having to pay to mail each one back is becoming frustrating and expensive. 

Support Specialist
Posts: 815
Registered: ‎04-23-2019
Location: US
Views: 253
Message 2 of 3

Re: 100e 2nd Gen Display Issues

Hi DavenH,


Have you tried using the Brightness hotkeys to adjust the brightness level of the display? 

Please follow the steps in this article to try to resolve the issues with the brightness of the display


Let us know if this helps.




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Paper Tape
Posts: 4
Registered: ‎10-24-2019
Location: US
Views: 206
Message 3 of 3

Re: 100e 2nd Gen Display Issues

Of course I tried to adjust the brightness. I stated in my initial post that the issue wasn't caused by the brightness being turned down. In each instance that I shipped one back (5times so far) the screen was replaced. I was hoping to get responses about if this is happening to other users and if there was a workaround. I did learn that I can open the shell and check connections on my own without voiding the warranty, so that is one step to check before shipping off for repairs. 

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