10-24-2019 09:16 AM
I have now had 5 Chromebooks that have had screen issues. The screen shows a dim light upon being powered on. I can see the login screen is there and can even log in, but the backlight is so dim, I can't see the mouse or really much of anything. It is not due to brightness control being turned down.
Out of 521 new Chromebooks, that were issued to students in September, 5 faulty screens seem to be a lot to me, and I expect I will be getting more as time progresses.
Is anyone else having this issue? Other than just mailing it back for warranty repair, is there a way to fix it in house? Losing computers for a week or two and having to pay to mail each one back is becoming frustrating and expensive.
11-12-2019 05:23 AM
11-19-2019 07:13 AM
Of course I tried to adjust the brightness. I stated in my initial post that the issue wasn't caused by the brightness being turned down. In each instance that I shipped one back (5times so far) the screen was replaced. I was hoping to get responses about if this is happening to other users and if there was a workaround. I did learn that I can open the shell and check connections on my own without voiding the warranty, so that is one step to check before shipping off for repairs.