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300e gen 1 Yoga burnt ribbon cable

2020-01-21, 19:11 PM

Hi all, 


Has there been an issue with this model of Chromebook? I work as a tech for a school district and have had about 5 Chromebooks that have a similar issue. The ribbon cable will be burnt or one of the chips on the daughterboard will have a chip that has melted.


I've also noticed a lot of issues with other e models (100e gen 1/2, 300e gen2) that have a lot of power issues. These other models have lost power (at least 20 of them) and we have to have the motherboard or daughterboard replaced. This could be related. 


Any advice or know of a reason why these parts are burning? No drop or liquid damage is noticeable on the Chromebooks.


Image attached. 






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Re: 300e gen 1 Yoga burnt ribbon cable

2020-01-21, 19:25 PM

Hi absherl,


Welcome to the Community Forums.

Have you tried reaching out to your Support contacts in order to open a support ticket for these machines?


We hope this helps.



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