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05-03-2018

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Anyone have touch screen issues with 300e (Chromebook)?

2018-05-03, 19:00 PM

I bought a Lenovo 300e Chomebook but ended up returning it. I had the "Ghost Touching" issue the first day I got it and it occured randomly throughout my brief use. I also had instances where certain areas of the screen would not respond to touch at all (I had to use the mouse).  The problems never happened right away but would appear after 15 or more minutes of continuous use.

 

Has anyone else had this problem or any other type with the 300e? I've only bought Apple computers for the last 10 years and this is the first time I ventured out and tried a Chromebook. I really like this computer and want to give it another shot but having these problems right out of the gate really concern me.  :smileysad:

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1 Posts

07-26-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-07-26, 18:18 PM

I just contact Lenovo chat with this issue myself.  We're seeing it on a 300 and 500.

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3 Posts

05-03-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-08-20, 16:49 PM

I ended up exchanging mine for a new one and I haven't had the issue since. The first one must've been part of a bad batch.

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08-27-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-08-28, 15:51 PM
Did they supply you with a resolution by chance?
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6 Posts

09-26-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-09-26, 16:19 PM

I have purchased 130 of these for our school, and so far I've had to send in 3 of them with this exact issue. If I open up a site like sketch.io/sketchpad and leave it for a few hours, I can see that there have been several hundred screen taps when it's been sitting idle.

 

I've tried cleanig the screen and powerwashing them which does seem to reduce the frequency, but in the end I sent them in for repair since we've had them for less than 60 days old. In fact, 2 of the 3 did this right out of the box. I haven't received them back yet, but it sounds like they are waiting for parts which leaves me to believe it's a hardware issue with the touchscreen. 

 

 

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1 Posts

10-02-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-10-02, 19:23 PM
I work for a school district that has purchased over 1300 of the 300e units and currently have approx 35 and counting units heading in for warranty service. The support person I spoke with stated that they had not been made aware of this issue
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6 Posts

09-26-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-10-09, 20:19 PM

Ok, I'm up to 7 now out of our 130 with this issue. I've gotten one back from repair and it has the same issue despite the repair order listing a replaced part. I can't be sure, but it seems like the spots are in the same places as before. 

 

Other devices with this issue seem to highlight text on the screen and move it around, which seems like the touches are registering so close to eachother in time that the OS interprets it as a drag instead of two separate taps. 

 

This seems to me to be a touchscreen issue and not a trackpad issue because I've seen the blue circle that is sometimes apparant when touching the screen, and the mouse cursor will not change locations when this happens. 

 

Just trying to add more data points to this thread in case anyone else is experiencing similar issues. 

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4 Posts

10-26-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-10-26, 23:24 PM

Our 300e chromebook touchs screens are having many issues, when you touch the screen it doesnt much the area, it seems like the digitalizer is upside down and this is happening to 10 of our devices, Anyone has found a solution? Thank you in advance

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4 Posts

06-03-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-04, 22:31 PM

We have been going back and forth with Lenovo since August through our vendor UDT for the same issue. We have 60 machines out of 278 that have the screen issue where it appears there are touches occurring on the screen making the Chromebook useless.  We have sent the Chromebooks to UDT to have a "special" firmware uploaded that was provided by Lenovo which did not work.  Lenovo wanted us to send 15 at a time to North Carolina so they can upload the firmware in a "controlled environment". I consented with the stipulation that if this does not work, they have to replace the units.  I received a call Friday stating that the firmware did not work.  I told my rep to send replacements.  Ten minutes later, all units were miraculously working and are arriving on Monday.  Supposedly, the firmware fix is in the latest version of Google OS 70.  Unfortunately, I don't belive Lenovo knows what the issue is and more importantly, does not care about education.  To have 30% of our middle school 1 to 1 program out of commission because the company is too cheap to replace broken units off the assembly line is unacceptable.  Lenovo stated they would not send new units because "they could be bad!" Apparently, there is not quality assurance or control with a statement like that. 

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1 Posts

11-05-2018

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Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-05, 16:47 PM

Lenovo, if you are listening to ANY of these forums, this is legit.  Out of a batch of 80 300e Chrombebooks we've purchased, at least 4 have shown this issue.  Do not turn a blind eye and hope it goes away, unless you want your customers to go elsewhere.  I have been impressed by the durability and build of these CB's, but if this is how customer support and relations are, you're not doing your company a favor.

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