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7 Posts

09-26-2018

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  • Message 11 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-05, 17:03 PM

@Farnsworth1  Wow! 60 out of 278 is huge. I hope your situation gets resolved soon. I know how frustrating this is with only 5%, but over 20% will kill productivity. 

 

Au update on my end, of the 7 that I've sent in for service for this issue, I've gotten 6 back (7th is on the way) with a brand new screen; I even got to peel the plastic off myself. I've let these sit for several days and no ghost touches, so it seems like there is a hardware issue with some of these screens that QC didn't catch. Worth noting is that we had purchased an additional warranty through Lenovo on these units, so maybe they are more willing to replace parts for us in that case. 

 

It seems unlikley that ChromeOS v70 solves this issue, but that would be great news for both customers and Lenovo if it were the case. The ability to use a pencil as a stylus on these screens is really great, but if it comes with issues like this I think we'll have to choose a different model next time around. 

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4 Posts

06-03-2018

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  • Message 12 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-05, 17:53 PM

@bhrd We have a three year extended warranty and have asked several times for the units to be replaced. What really bothers me, is we reported this back in August and Lenovo is still sending these out to schools.  According to them, the fix is in Chrome OS 70 which means they have been knowingly shipping bad product for months.  We had issues with the N21's, and N22's right from the factory as well.  This may be our last time working with Lenovo if things do not improve quickly.

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4 Posts

06-03-2018

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  • Message 13 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-08, 10:54 AM
Just an update. I received the 15 back from the "controlled environment" in North Carolina that are supposed to be fixed. First one out of the box had screen blanking and shifting, so their solution did not work(not surprised). I plan to call Google support and ask if they can show me where to find that Lenovo included code in this update to fix the screen issue.
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4 Posts

10-26-2018

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  • Message 14 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-08, 11:00 AM

It is outrage, I am wondering if we continue buying Lenovo chromebooks next academic year if this terrible service is happening. Bought 50 units for our school in Panama and now it is costing more money to ship them to the US to be fix under warranty than buying new ones. When Panama is going to be able to fix chromebooks under warranty, all other non-chromebooks models are covered? 

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8950 Posts

01-13-2008

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  • Message 15 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2018-11-08, 10:58 AM

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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7 Posts

09-26-2018

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  • Message 16 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2019-02-19, 21:31 PM

@Farnsworth1

I found this article that suggests that v70 does indeed fix this issue: https://support.lenovo.com/us/en/solutions/ht507553

I will also note that I haven't encountered this issue since October 2018 - Until now. I had another 300e using ChromeOS version 71 that had these same symptoms. 

 

Is anyone else continuing to run into this issue after upgrading to ChromeOS v70?

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7 Posts

09-26-2018

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  • Message 17 of 22

Re: Anyone have touch screen issues with 300e (Chromebook)?

2019-11-21, 19:22 PM

Unfortunately, I've sent in 16 devices since the last post in February with the same ghost touch issue, so it seems that ChromeOS v71 did not solve the issue. At this point I just have to say to the support representative that they have "the ghost touch issue" and they seem to know what I'm talking about. Every one I've sent in has come back with a new screen as a solution, so I believe it to be a hardware issue. I haven't had any of the 23 repaired devices experiece the ghost touch issue again. I'm at 18% fail rate in the 16 months these have been in use. 

 

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1 Posts

04-08-2020

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  • Message 18 of 22

Re:Anyone have touch screen issues with 300e (Chromebook)?

2020-04-08, 0:10 AM

i do i got it then couple updates later none of the screen touch screen did not work

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2 Posts

03-02-2021

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  • Message 19 of 22

Re:Anyone have touch screen issues with 300e (Chromebook)?

2021-03-02, 13:21 PM

Good Morning! I have a fix action for the 300e 1st Gen. To get the touchscreen to work open the backcover and disconnect the battery, all the ribbon cables and the cable in the top right of board (LDVS Cable). Reconnect all the cables then install the battery. Keyboard, mouse and touchscreen should be working now.

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7 Posts

09-26-2018

United States of America

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  • Message 20 of 22

Re:Anyone have touch screen issues with 300e (Chromebook)?

2021-03-02, 22:57 PM

@iFixit  Thanks for the reply. I have a pile of these that are out of warranty and Lenovo won't repair them anymore. I tried your suggestion on one of them, and it did not work. If anything it's worse now. I still think the only solution is to replace the touchscreen. 

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